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Message |
VincentJansen
Joined: 05 Jun 2012
Posts: 113
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Posted: Mon Jul 16, 2012 10:35 am
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Hello everyone,
The recent case of images not showing in some portfolios over the weekend has been confirmed by the tech team and they are working on correcting it.
Thank you all for notifying us of this and for providing us with image ID numbers; this will help us with the investigation into the bug.
It is not necessary to contact us with more examples or instances of this bug through the forum or by sending us an email. We have all the information we need and expect to have everything back up and running very soon.
Thank you as always for your patience while we resolve this.
Vincent Jansen
Manager, Contributor Relations
Shutterstock |
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cyborgwitch
Joined: 19 Dec 2010
Posts: 462
Location: Netherlands
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Posted: Mon Jul 16, 2012 11:33 am
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Thank you for informing us, Vincent. :) We hope your team is going to resolve this soon! |
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vreddane
Joined: 02 Apr 2012
Posts: 72
Location: San Francisco Bay Area
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Posted: Mon Jul 16, 2012 11:48 am
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Thank you Vincent |
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gertan
Joined: 14 Apr 2009
Posts: 5995
Location: The land of windmills, wooden shoes and tulips
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Posted: Mon Jul 16, 2012 4:13 pm
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The images that were missing earlier, are back.
But now my newest approved are missing:
Batch ID:23958956
107707859
107707862 |
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shtern
Joined: 01 Dec 2010
Posts: 40
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Posted: Mon Jul 16, 2012 4:49 pm
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My last batches approved Not indexed in database photos
13 Photos
My work is now visible because of the work done for Monday. But here's the problem that they have in my portfolio and they do not open the links do not fall into which category does not, does not show does not look like one. Apparently my system does not work does not sell indexes respectively.
Batch ID
23840390
Photo Id: 107230313; 107230316; 107230319; 107230325;
Batch ID:23832977
07/09/2012
Photo Id: 107202692; 107202695; 107202701; 107202707; 107202713;
Batch ID:23832938
07/09/2012
Photo Id: 107202569; 107202572; 107202575;
Batch ID:23832968
07/09/2012
Photo Id: 107202656; |
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mait1980
Joined: 06 Dec 2010
Posts: 95
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Posted: Mon Jul 16, 2012 10:22 pm
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I've got my photos back. Thank you shutterstock! |
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cyborgwitch
Joined: 19 Dec 2010
Posts: 462
Location: Netherlands
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Posted: Tue Jul 17, 2012 1:43 am
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They're back, thanks! |
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pnphoto
Joined: 24 Apr 2006
Posts: 33
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Posted: Tue Jul 17, 2012 2:29 am
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approved and missing:
23908955 07/13/2012 7
23908913 07/13/2012 5
23908205 07/13/2012 8
23908181 07/13/2012 3
23908145 07/13/2012 1
23908103 07/13/2012 1
23908088 07/13/2012 10
23876507 07/11/2012 2
Thanks! |
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shtern
Joined: 01 Dec 2010
Posts: 40
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Posted: Tue Jul 17, 2012 4:30 am
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approved and missing:
Batch ID Date Submitted Photos in Batch
23954669 07/16/2012 4
23945168 07/15/2012 2
23945024 07/15/2012 2
23944967 07/15/2012 2
23940152 07/15/2012 1
23940140 07/15/2012 1
23940125 07/15/2012 4
23938373 07/15/2012 1
23938346 07/15/2012 3
23937065 07/15/2012 4
23936918 07/15/2012 1
23936909 07/15/2012 4
23936900 07/15/2012 7 |
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shtern
Joined: 01 Dec 2010
Posts: 40
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Posted: Tue Jul 17, 2012 4:43 am
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approved and missing:
Batch ID:23954669 - 07/16/2012
Photos ID: 107690384; 107690387; 107690390; 107690393;
Batch ID:23945168 - 07/15/2012
Photos ID: 107648138; 107648141;
Batch ID:23945024 - 07/15/2012
Photos ID: 107647421; 107647424;
Batch ID:23944967 - 07/15/2012
Photos ID: 107647262; 107647265;
Batch ID:23940152 - 07/15/2012
Photos ID: 107627399;
Batch ID:23940140 - 07/15/2012
Photos ID: 107627384;
Batch ID:23940125 - 07/15/2012
Photos ID: 107627342; 107627348; 107627354; 107627357;
Batch ID:23938373 - 07/15/2012
Photos ID: 107619779;
Batch ID:23938346 - 07/15/2012
Photos ID: 107619704; 107619707; 107619710;
Batch ID:23937065 - 07/15/2012
Photos ID: 107614634; 107614637; 107614640; 107614643;
Batch ID:23936918 - 07/15/2012
Photos ID: 107614241;
Batch ID:23936909 - 07/15/2012
Photos ID: 107614202; 107614205; 107614211; 107614214;
Batch ID:23936900 - 07/15/2012
Photos ID: 107614154; 107614157; 107614160; 107614163; 107614166; 107614169; 107614172;
thanks! |
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somchaij
Joined: 07 Jun 2010
Posts: 13
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Posted: Tue Jul 17, 2012 5:10 am
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My photos recently approved and missing.
Batch ID Date submit Photo
23929862 07/14/2012 1
23929802 07/14/2012 1
23929772 07/14/2012 1
23929715 07/14/2012 1
23928170 07/14/2012 1
23875601 07/11/2012 1
Thank you in advance. |
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nokhoog
Joined: 15 May 2011
Posts: 15
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Posted: Tue Jul 17, 2012 7:58 am
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thank you very much Vincent |
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VincentJansen
Joined: 05 Jun 2012
Posts: 113
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Posted: Tue Jul 17, 2012 3:45 pm
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Hi everyone,
The bug was fixed and all recent images should be in your portfolio again, or will be very soon.
Keep contacting us at submit@shutterstock.com with image ID numbers (preferably not batch numbers) of any images that are not in your portfolio, but keep in mind that it can always take up to 72 hours after approval.
We really appreciate your patience with this.
Vincent Jansen
Manager, Contributor Relations
Shutterstock |
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marcusvdt
Joined: 12 Feb 2009
Posts: 1201
Location: www.flashbackfoto.com.br or www.facebook.com/flashbackfoto
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Posted: Wed Jul 18, 2012 5:12 pm
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not sure I'm in the right topic, but how is the bug of the missing thumbnails on our portifolios?
Thanks. |
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ndemodei
Joined: 06 Oct 2011
Posts: 125
Location: Rapallo
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Posted: Thu Jul 19, 2012 2:58 am
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just selected but...poufff...disappeared!!!! |
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