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criber · Joined: 09 Jun 2005 Posts: 21 Location: Spain

I have same problem as mait1980 too!!

erikaerika · Joined: 16 Nov 2006 Posts: 33 Location: Serbia

Me too...

voodoo13 · Joined: 18 Jul 2011 Posts: 35

Troubles again :(

mait1980 · Joined: 06 Dec 2010 Posts: 95

I tried uploading again, but still not working... :-(

chbaum · Joined: 19 Sep 2010 Posts: 387 Location: Karlsruhe, Germany

Same here... Files stuck in upload folder, still, after 8 hours. Gonna delete and upload via http. This usually works but is a strain for big batches.

Best,

Christian

pio3 · Joined: 26 Jun 2009 Posts: 151 Location: Italy

Problems again...

pejo · Joined: 01 Jan 2007 Posts: 6

Here the same, images does not appear in the systems.
With WS-ftp I see them uploaded.

mait1980 · Joined: 06 Dec 2010 Posts: 95

I got a reply from Shutterstock team, but no use.. My photos are still not shown in the submission content. :-(

mait1980 · Joined: 06 Dec 2010 Posts: 95

my ftp upload is still not working. :-( it's been a week already. is anyone still having the same problem? did Shutterstock fix the problem for you guys yet?

davidarts · Joined: 12 Jul 2008 Posts: 790 Location: Italy

Hi to all!

Same problem here.
I've always used the automatic FTP option since my first day here (more than 8000 images ago :-D).

I upload image by FTP. Then someone has been processed, someone disappear...

It strange..
I've had only today this problem

Regards,

David

criber · Joined: 09 Jun 2005 Posts: 21 Location: Spain

ftp working for me now :) Some days later it worked perfect, without doing nothing with the FileZilla settings!

When the ftp did't work I used http to upload.

Regards

jsnover · Posted: Wed Feb 29, 2012 10:47 am

I uploaded late morning yesterday and the files stil haven't been processed. The day before it took a few hours, but it's now nearly a day!

ETA: yesterday's FTP upload was just processed.

gianliguori · Joined: 16 Mar 2009 Posts: 99

I'm also having problems from several days. Files are not processed and, in some cases, I receive the following message on the main page in the nexr day:

"You recently uploaded IMG_0285.tif which could not be read by our image processor. Please contact support for help addressing this issue."

The HTTP upload works fine.

portfolio · Joined: 17 Dec 2008 Posts: 1

the problem has changed. Now the ftp work but its too slow uload speed. And vector files appears without "vector" label.

phillipminnis · Joined: 29 Nov 2007 Posts: 132 Location: Australia

I've been uploading via FTP to SS for over four years, using FileZilla.

I have not uploaded any images for many months, and today, when I tried to login to FileZilla, I could not get past this message:

Status: Connecting to ftp.shutterstock.com ...
Status: Connected with ftp.shutterstock.com . Waiting for welcome message...

then:

Error: Disconnected from server
Error: Unable to connect!

This message keeps appearing every time it tries to login.

I went into 'Site Manager' and clicked on 'Shutterstock'.

I have the host as: ftp.shutterstock.com

I have the port as: 21

I have the Servertype as: FTP

I have the Logontype as: Normal

I have the correct e-mail address in 'User' box

I have checked and double-checked that I have the correct password

In the 'Advanced' tab, I have 'Passive' ticked

Is there anything that I'm doing wrong, or are others having the same problem, today?