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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Sales are not updating!!!
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andreiuc88


Joined: 29 Oct 2008
Posts: 39
Location: Romania

Post Posted: Wed Apr 18, 2012 6:10 am     Reply with quote

I have the same problem, starting the 18th of april. There are no sales shown in the download stats, but if I click on the day (18 april) to see the "downloads by date" I can see the downloads there. Still, the total does not reflect that.
hojo


Joined: 12 Jul 2007
Posts: 126
Location: Ohio

Post Posted: Wed Apr 18, 2012 6:15 am     Reply with quote

I checked yesterdays sales, I've been shorted $6.27 as far as I know so far, really got me worried.
semmickphoto


Joined: 12 Feb 2012
Posts: 6511
Location: Stuck between a shutter and a hard place

Post Posted: Wed Apr 18, 2012 6:15 am     Reply with quote

Yesterday I had 1 DL I can see the thumbnail, but the sales says 0 and today is not updated at all, it just shows a blank field.
leksustuss


Joined: 21 Oct 2011
Posts: 24

Post Posted: Wed Apr 18, 2012 6:40 am     Reply with quote

Good afternoon! Could you help me in my problem. The last loadings are displayed on the card but in the statistics it is shown that they haven't been appeared for 12 hours. The statistics hasn't been updated for 12-15 hours however it is said "To maintain database performance, stats are updated every hour."

Last edited by leksustuss on Wed Apr 18, 2012 6:48 am; edited 1 time in total
melica


Joined: 31 May 2008
Posts: 29
Location: Bosnia And Herzegovina

Post Posted: Wed Apr 18, 2012 6:41 am     Reply with quote

Since last night no sale at all visable.
Please fix it.
Thanks.
kellyplz


Joined: 09 Mar 2009
Posts: 17519
Location: Manitoulin Island, Canada.

Post Posted: Wed Apr 18, 2012 6:53 am     Reply with quote

Same problem here.
dleonis


Joined: 19 Jan 2007
Posts: 3442
Location: Ashgabat, Turkmenistan

Post Posted: Wed Apr 18, 2012 6:59 am     Reply with quote

same problem here
prudkov


Joined: 31 Aug 2009
Posts: 56

Post Posted: Wed Apr 18, 2012 7:00 am     Reply with quote

same problem. it would be nice if moderators would tell us that they are working on solving this.
mirage3


Joined: 23 Apr 2008
Posts: 1676
Location: Does it matter?

Post Posted: Wed Apr 18, 2012 7:02 am     Reply with quote

No update for me either this morning, I was hoping for a quick fix of this issue... nope... now I am wishing for a quick response by SS, to let us know that they are on top of this...sigh! We should one: get compensated for all the bugs affecting business and two: get a raise... I say...
Mike Price


Joined: 06 Jun 2008
Posts: 2919
Location: South Wales

Post Posted: Wed Apr 18, 2012 7:04 am     Reply with quote

Same for me, a few sales not updated yesterday, and none showing today. They do show in the thumbnails, but not on the stats page.

Mike
aspenphoto


Joined: 02 Oct 2006
Posts: 155
Location: PA, USA

Post Posted: Wed Apr 18, 2012 7:07 am     Reply with quote

Mike Price wrote:
Same for me, a few sales not updated yesterday, and none showing today. They do show in the thumbnails, but not on the stats page.

Mike


+another here
jhuls


Joined: 02 Jan 2012
Posts: 1046

Post Posted: Wed Apr 18, 2012 7:07 am     Reply with quote

+1 please get this fixed I am missing quite a few dollars from my totals now.
borojoint


Joined: 16 Apr 2010
Posts: 1773
Location: Bulgaria

Post Posted: Wed Apr 18, 2012 7:15 am     Reply with quote

+1
fix this please
karimala


Joined: 04 Sep 2005
Posts: 2237
Location: Sacramento, CA

Post Posted: Wed Apr 18, 2012 7:25 am     Reply with quote

Missing 18 sales from the 17th and so far 6 today. Earnings not updating, too. :-(
tonygers


Joined: 27 Mar 2007
Posts: 2418
Location: Sweden

Post Posted: Wed Apr 18, 2012 7:34 am     Reply with quote

hojo wrote:
ayeletkeshet wrote:
huh???
i have the same problem, but i didn't think it might effect our earnings! i thought it would just update in delay or something, or be completed later by the staff according to the records in the individual day pages.
but now i think, what if some downloads are not even showing in the individuel day pages??
now i'm stressed! D:


yeah thats what I am worried about. the individuel day pages are not showng anything, like I said it could be a slow day, but I find it highly unlikely that I would get ZERO sales when I have not had zero sales for several years, and it just happens to happen on a day that everyone is having these problems.

+1
 
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