Shutterstock Photographer Forum :: View topic - HELLO???? It's still broken? Anyone out there???

tacna · Joined: 11 Feb 2006 Posts: 2116 Location: always new

2 last missing thumbs too, and when tried to open these images in queue for edit, image didn't appear.

krisdog · Joined: 29 Jan 2006 Posts: 161 Location: United KIngdom

I have emailed this too, here is what I am getting:

For some time my Content Overview has misreported images waiting to be submitted.

Now I am also getting previously submitted images actually reappearing as if they haven't been submitted. As far as I can work out these are vector files and are reappearing as if they were jpeg files, without the illustration option ticked and greyed out (?) These seem to be duplicates, they are still also listed in pending batches.

I am also unable to submit some new images with the error message "An error occurred while submitting your photos"

prezoom · Joined: 10 Aug 2011 Posts: 411 Location: The Netherlands

i think my drag and drop is broken aswell.. it looks like it uploads the photo's only shows the name no thumbnails.. but if i go to edit content they wont show up...

nobeastsofierce · Joined: 07 Apr 2010 Posts: 36

Quite buggy for me too .
First try was unsuccessful - 5 images submitted - 5 missing thumbnails and a warning for unrecognized format ( all images are standard jpegs).On second try all thumbnails and IPTC appeared normally but after submission one of the images reappeared in the "to be submitted" list and it's thumbnail in the "pending approval" list disapeared .I decided to delete it to avoid duplicate submission

Marijo Saric · Joined: 11 Jun 2012 Posts: 23 Location: Croatia

krisdog · Joined: 29 Jan 2006 Posts: 161 Location: United KIngdom

I have tried Chrome, Firefox and Explorer. Same issues with all three.

memoangeles · Joined: 18 Sep 2008 Posts: 8

I just used Opera and was able to fix all my buggy image uploads, I was also able to upload with no problems!

krisdog · Joined: 29 Jan 2006 Posts: 161 Location: United KIngdom

Just tried Opera it is still not working. "JavaScript <submit.shutterstock.com> An error occurred while submitting your photos."

foxie · Posted: Fri Aug 03, 2012 10:56 am

Well, some good news, got the answer from Support, and good news is

Please Note: There is no need to remove, delete or resubmit any of the
affected content. We expect everything to be available and indexed correctly
on our site very soon.

krisdog · Joined: 29 Jan 2006 Posts: 161 Location: United KIngdom

I received that today too, but I had received the same identical email on the 2nd of July when I told them about the misreporting of images numbers in the to be submitted section. That bug is still ongoing along with some others now.
I hope they read my second email, because the submit error that stops you actually submitting an image seems like a much more serious new problem.

krisdog · Joined: 29 Jan 2006 Posts: 161 Location: United KIngdom

Finally managed to get it pushed through by deleting it and resubmitting, it took several attempts but it did it eventually!

ruzinpupoljak · Joined: 27 Sep 2011 Posts: 7

I'm so mad now. Everything is broken, I spent all afternoon keywording and doing the property releases for my vectors, and when I went on submit for review it said that all of my content is raster and not vector.

Fix that PLEASE and when I'll have to submit all of my 27 images again give me my keywords back so I can copy paste them and not writing them again and again!

I feel like a fool doing things again and again and putting my effort in all this. :((((((((((

ruzinpupoljak · Joined: 27 Sep 2011 Posts: 7

And, there's a bug, it says that I have 90 images to be submitted, but I have only 27. Sometimes it says I have 130 images to be submitted, sometimes less...