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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Internal Server Error for Keyword Trends

 
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katiegrig


Joined: 14 Feb 2012
Posts: 3

Post Posted: Sat Aug 18, 2012 9:18 am     Reply with quote

Hi guys!
There are problems with viewing Keyword Trends. I can see only page with "Internal Server Error - The server encountered an internal error or misconfiguration and was unable to complete your request."

And also in Image Gallery Stats the sorting by Total Purchases doesn't work properly - like 5,4,0,0,1,0,0,2,0, etc.
thp


Joined: 14 Apr 2010
Posts: 46
Location: Australia

Post Posted: Thu Aug 23, 2012 1:57 am     Reply with quote

Ditto that, haven't been able to use Keyword Trends for days now.
katiegrig


Joined: 14 Feb 2012
Posts: 3

Post Posted: Thu Aug 23, 2012 5:36 am     Reply with quote

now i can enter this section, but then i have the same error when click search button. Really, it's a pity.
ruxpriencdiam


Joined: 07 May 2009
Posts: 26307
Location: Third Stone from the Sun

Post Posted: Thu Aug 23, 2012 9:16 am     Reply with quote

Anyone seeing this when looking for your or anyone elses port?

Quote:
Bad Request
Your browser sent a request that this server could not understand.

Size of a request header field exceeds server limit.
katiegrig


Joined: 14 Feb 2012
Posts: 3

Post Posted: Thu Aug 23, 2012 1:08 pm     Reply with quote

I use Opera 12.01 or Google Chrome 21.0.1180.83m. And there are the same answers with "500 Internal Server Error" page, but no "Bad Request" of my browsers.
antadi


Joined: 10 Oct 2011
Posts: 3

Post Posted: Sat Aug 25, 2012 7:08 am     Reply with quote

I have the same problem:

Google Hrom 21.0.1180.83 m

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@shutterstock.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


Opera 12.01 - just makes empty keywords field
antadi


Joined: 10 Oct 2011
Posts: 3

Post Posted: Mon Aug 27, 2012 2:55 am     Reply with quote

I wrote to support and I was told:
"We contacted our tech department and were able to resolve the issue, everything should be correct at this time. Please keep in mind that everything in the Dark Room is in Beta test and may experience issues from time to time."
Вut I still have Internal Server Error.
Is that just me? Or anyone have any too?
borabajk


Joined: 09 Feb 2011
Posts: 23
Location: Belgrade on Earth

Post Posted: Mon Sep 03, 2012 12:59 pm     Reply with quote

Still not fixed.
Still shows Internal Server Error when clicking on the Keyword Trends ...
(I use Google Chrome)
antadi


Joined: 10 Oct 2011
Posts: 3

Post Posted: Mon Sep 03, 2012 2:21 pm     Reply with quote

Thank borabajk you calm me down :)
It remains to be expected.
 
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