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Shutterstock Photographer Forum Forum Index : Footage :
First frame of processed thumbnail clip is PIXELISED
 
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hattia


Joined: 16 Apr 2007
Posts: 8
Post Posted: Fri Apr 27, 2007 11:38 am     Reply with quote

Probably you have already noticed this problem. It happens not all the time but 3 out 13 of my uploaded clips have it.

the first frame displayed within the thumbnail clip is pixelised.

Look at my gallery:
http://footage.shutterstock.com/videos.html?submitter_id=95101

How can I fix this?
    -Is it coming from the format of my video? My format are standard (mpge2, mpeg1, quicktime...)
    -Is it a well-known bug in the Shutterstock video converter process?
    -Do I have to re-generate and re-upload the video in order to be re-processed?

Thanks for your help!

-herve
digitalchaos


Joined: 31 Jan 2007
Posts: 268
Location: Toronto, Canada
Post Posted: Fri Apr 27, 2007 3:48 pm     Reply with quote

Tends to happen on alot of MPEG-2 uploads. Try .mov file format, this usually works the best.
 
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