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digitalvision
Joined: 25 Oct 2005
Posts: 49
Location: Czech republic
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Posted: Fri Jul 10, 2009 5:38 am
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Hi
three my videos are stuck already five days in the pending page, and they are without the preview image. Is that meaning that something went wrong in the upload process? One other video was reviewed in two days and it had the preview image, that's why I'm wondering.
If anybody could let me know, if I should resubmit or just wait the review? |
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gitfinger
Joined: 30 Jan 2008
Posts: 267
Location: Near Darlington, UK.
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Posted: Fri Jul 10, 2009 6:32 am
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This happens from time to time.
If the files are fairly small and you could re-upload them in a short time, that's probably the best thing to do rather than spend a longer period trying to get Support to give them a kick.
If they are massive HD files which would take hours to re-up, try sending an e-mail to Support or starting a new thread in the Bugs/Glitches section.
Paul. |
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digitalvision
Joined: 25 Oct 2005
Posts: 49
Location: Czech republic
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Posted: Fri Jul 10, 2009 9:01 am
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| gitfinger wrote: | This happens from time to time.
If the files are fairly small and you could re-upload them in a short time, that's probably the best thing to do rather than spend a longer period trying to get Support to give them a kick.
If they are massive HD files which would take hours to re-up, try sending an e-mail to Support or starting a new thread in the Bugs/Glitches section.
Paul. |
Thank you Paul. I think I will follow your advice, because I was already considering it in the back of my mind, but didn't want to act in a rush of impatience.
best regards |
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dapoopta
Joined: 28 Nov 2007
Posts: 2298
Location: 10,000 shutter clicks away from PRO
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Posted: Fri Jul 10, 2009 10:52 am
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It is very frustrating when this happens... but good thing it only happens maybe 1 out of every 20 files. |
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digitalvision
Joined: 25 Oct 2005
Posts: 49
Location: Czech republic
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Posted: Fri Jul 10, 2009 11:04 am
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| dapoopta wrote: | | It is very frustrating when this happens... but good thing it only happens maybe 1 out of every 20 files. |
Hi Scott,
yeah, but to me happened with 3 out of four! :-(
Now I have resubmitted one and looks fine, with the preview image and all... so there had to be some mistake when uploaded those first batch. Thanks for your feedback, anyway. |
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larshalbauer
Joined: 29 Oct 2006
Posts: 126
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Posted: Tue Aug 18, 2009 2:25 pm
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Clip Currently being processed - Hi admins could you please shake the server again to get our clips processed... Thanks |
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mrphoto
Joined: 02 Mar 2006
Posts: 171
Location: Manitoba, Canada
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Posted: Tue Aug 18, 2009 10:33 pm
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I have one stuck too. I have been waiting nearly 2 weeks now. |
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kk5hy
Joined: 01 Oct 2006
Posts: 355
Location: Houston, Texas
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Posted: Wed Aug 19, 2009 11:40 am
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If you have a file(s) stuck without the thumbnail for more then 48 hours chances it will never have one.
Just delete it and reupload.
No need to wait for a week or more.
Jake |
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dapoopta
Joined: 28 Nov 2007
Posts: 2298
Location: 10,000 shutter clicks away from PRO
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Posted: Wed Aug 19, 2009 5:25 pm
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SOMETIMES they fix it. Sometimes you fix it :-) |
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fredgoldstein
Joined: 19 Jul 2005
Posts: 1227
Location: canada - www.fredgoldstein.com
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Posted: Thu Aug 20, 2009 2:29 pm
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This is the 3rd time I reupload 20 files...
fred |
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kk5hy
Joined: 01 Oct 2006
Posts: 355
Location: Houston, Texas
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Posted: Thu Aug 20, 2009 2:54 pm
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Guys, I asked support about the problem and got this response.
"There has been a delay in processing new footage for the past 36 hours or so. What you're seeing is probably related. I'll pass this on to the systems folks. Thanks for reporting it, and thanks for your patience."
So take a breath, it will be fixed shortly.
Jake |
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fredgoldstein
Joined: 19 Jul 2005
Posts: 1227
Location: canada - www.fredgoldstein.com
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Posted: Thu Aug 20, 2009 3:01 pm
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Thanks Jake, I had 2 crashes on internet during the model release process and had to reupload twice only to see that the thumbs are not there. Thanks for your help.
fred |
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tgtg
Joined: 18 Jul 2005
Posts: 385
Location: Russia
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Posted: Fri Sep 11, 2009 12:01 am
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Batch ID Date Submitted Footage Clips in Batch
123037 * 09/10/2009 2
123025 * 09/10/2009 50
102238 * 06/02/2009 11
102172 * 06/02/2009 50
View All 113 Pending Footage Clips
* Unable to Process One or More Clips in Batch
I'm tired |
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stester
Joined: 10 May 2008
Posts: 254
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Posted: Sun Sep 13, 2009 12:13 pm
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I have 5 that did the same thing. I was wondering if I should reload them or wait but I think I am going to reload. I hate that though. You have to rekeyword the whole thing. Although I might just cut and paste that somewhere else just for that reason :) |
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moderator
Moderator
Joined: 17 Jan 2008
Posts: 272
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Posted: Tue Sep 15, 2009 3:17 pm
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Hello:
We recently experienced an issue with footage submissions and are working through clips as quickly and efficiently as possible.
We appreciate your patience.
Sincerely,
Anthony Correia
Shutterstock |
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