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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Part of a batch stuck in Pending.

 
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gitfinger


Joined: 30 Jan 2008
Posts: 266
Location: Near Darlington, UK.

Post Posted: Mon Sep 28, 2009 4:52 pm     Reply with quote

Batch 125020 contains 10 clips.

Four were reviewed after last weeks system problem, but six have still not got their thumbnail yet and are still pending. Clip IDs 529009 - 529024 are the clips that are stuck.

Paul.
jmci


Joined: 29 Oct 2006
Posts: 1380
Location: Northern Ireland

Post Posted: Wed Sep 30, 2009 12:30 am     Reply with quote

Didn't know about the system problem, but I have 5 photos also apparently stuck in Pending for 10 days now.

Photo IDs as follows:
37373770
37373773
37422259
37479037
37482412

Jane
support
Site Admin


Joined: 19 Sep 2007
Posts: 456

Post Posted: Wed Sep 30, 2009 9:13 am     Reply with quote

git, our system was unable to process some of the footage from that batch. We manually reset them yesterday and they failed to process for a second time last night. If you're certain that those clips were in a format that we accept, then the problem is most likely corrupt files and you'll need to upload them again.

jmci, the images from that batch were active on the site when I looked.
jmci


Joined: 29 Oct 2006
Posts: 1380
Location: Northern Ireland

Post Posted: Thu Oct 01, 2009 1:41 am     Reply with quote

Thank you, Support - maybe I was just too impatient!
 
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