Shutterstock Photographer Forum :: View topic

akaiser · Joined: 09 Feb 2008 Posts: 2360 Location: Munich

Still problems with the thumbs here.

leuchtturm · Joined: 23 Sep 2008 Posts: 64 Location: Ukraine

Same here. All of them are missing.

princesszelda · Joined: 21 Oct 2009 Posts: 579 Location: London, UK

Yep, it's been the same for ages. My home page stays in perpetual 'loading' state, so the thumbnail appearances/disappearances have been erratic.

nemosdad · Joined: 10 Mar 2005 Posts: 617 Location: Wakefield, RI

Maybe it's fixed. I'm all thumbs again!

tataleka · Joined: 26 Jun 2008 Posts: 479

in the status bar i can see "waiting for images.scanalert.com..." while page is loading.
i guess mcafee is having it's minute to scan/load thumbs,
and very often it takes to long,
so we experience network connection timeout.
thus no thumbs for us.
...unless sky is clear and all is really good.

camdoc3 · Posted: Tue Dec 08, 2009 9:02 am

Still having problems with thumbnails here.

alexeys · Posted: Tue Dec 08, 2009 9:16 am

Same.

nikoniano · Posted: Tue Dec 08, 2009 9:48 am

support · Site Admin Joined: 19 Sep 2007 Posts: 464

In the course of this long thread, there have been reports of several different behaviors, and in many cases there is simply not enough information for us to investigate. Several reports were about expected behavior that is not a bug at all (images that were approved less than 72 hours ago not showing up everywhere, for example.)

When reporting what you believe to be a bug, please provide specific information so that we can research it. Paste in the URL and include image numbers. Describe exactly what behavior you see -- red x's where the image should be? Was the image recently accepted or is it older?

We'll do our best to respond to every report, but we need enough specific information to investigate. This thread will now be closed. If you believe you're still having problems, please open a new thread with a title that it descriptive of the problem report. "Thumbs not found on customer-facing site", for example, and, again, provide as much detail as possible. We will respond to any report that provides enough information to investigate. Thanks.