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pryzmat
Joined: 03 Jun 2005
Posts: 51
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Posted: Tue Jun 27, 2006 2:04 pm
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Hi,
Trying to upload my first footage, using Filezilla, after connecting to the ftp server and dragging and dropping the file I get this error message: critical transfert error,
It seems the FZ trying to reestablish transfer every few seconds , but nothing really happens, the footage is not being uploaded.
Can anyone help?
Pryzmat |
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moishe
Admin
Joined: 16 Dec 2005
Posts: 314
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Posted: Tue Jun 27, 2006 2:15 pm
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Our tech team is investigating this matter. |
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moishe
Admin
Joined: 16 Dec 2005
Posts: 314
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Posted: Tue Jun 27, 2006 2:19 pm
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Can you please post your ftp log? |
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pryzmat
Joined: 03 Jun 2005
Posts: 51
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Posted: Tue Jun 27, 2006 3:47 pm
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Here is the ftp log. It seems only jpeg, tiff, eps files are allowed, other are rejected. Mine was .avi
Hope that helps
Pryzmat
Status: Connecting to ftp.shutterstock.com ...
Status: Connected with ftp.shutterstock.com. Waiting for welcome message...
Response: 220-Welcome to the ShutterStock FTP site.
Response:
Response: Please login with the email address and password you created when you
Response: joined the ShutterStock Submit program at http://submit.shutterstock.com.
Response:
Response: Please only upload JPEG, TIF, and EPS files. Other file types will be ignored.
Response:
Response: After you upload a photo via FTP, it will be moved within a few minutes from
Response: the uploaded directory and placed where it can be accessed via the
Response: ShutterStock Submit web site. To complete the submission process, please
Response: go to the web site, click the 'FTP Uploads' link, and enter the required
Response: information for each photo.
Response:
Response: NOTE:
Response:
Response: - filenames may contain only alphanumeric characters (A-Z, a-z, 0-9),
Response: spaces, commas, hyphens, periods, @ signs, and underlines.
Response:
Response: - files must be under 1G. Larger files will be rejected with a "426
Response: Operation Not Permitted" error.
Response:
Response: 220 ShutterStock FTP Site
Command: USER pryzmat-rm@kr.home.pl
Response: 331 Password required for pryzmat-rm@kr.home.pl.
Command: PASS ******
Response: 230 User pryzmat-rm@kr.home.pl logged in.
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Command: SYST
Response: 215 UNIX Type: L8
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE A
Response: 200 Type set to A
Command: PASV
Response: 227 Entering Passive Mode (69,28,253,228,222,146).
Command: LIST
Response: 150 Opening ASCII mode data connection for file list
Response: 226 Transfer complete.
Status: Directory listing successful
Command: TYPE A
Response: 200 Type set to A
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: TYPE A
Response: 200 Type set to A
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: PWD
Response: 257 "/" is current directory.
Status: Disconnected from server
Status: Connecting to ftp.shutterstock.com ...
Status: Connected with ftp.shutterstock.com. Waiting for welcome message...
Response: 220-Welcome to the ShutterStock FTP site.
Response:
Response: Please login with the email address and password you created when you
Response: joined the ShutterStock Submit program at http://submit.shutterstock.com.
Response:
Response: Please only upload JPEG, TIF, and EPS files. Other file types will be ignored.
Response:
Response: After you upload a photo via FTP, it will be moved within a few minutes from
Response: the uploaded directory and placed where it can be accessed via the
Response: ShutterStock Submit web site. To complete the submission process, please
Response: go to the web site, click the 'FTP Uploads' link, and enter the required
Response: information for each photo.
Response:
Response: NOTE:
Response:
Response: - filenames may contain only alphanumeric characters (A-Z, a-z, 0-9),
Response: spaces, commas, hyphens, periods, @ signs, and underlines.
Response:
Response: - files must be under 1G. Larger files will be rejected with a "426
Response: Operation Not Permitted" error.
Response:
Response: 220 ShutterStock FTP Site
Command: USER pryzmat-rm@kr.home.pl
Response: 331 Password required for pryzmat-rm@kr.home.pl.
Command: PASS ******
Response: 230 User pryzmat-rm@kr.home.pl logged in.
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Command: SYST
Response: 215 UNIX Type: L8
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Status: Directory listing successful
Status: Connecting to ftp.shutterstock.com ...
Status: Connected with ftp.shutterstock.com. Waiting for welcome message...
Response: 220-Welcome to the ShutterStock FTP site.
Response:
Response: Please login with the email address and password you created when you
Response: joined the ShutterStock Submit program at http://submit.shutterstock.com.
Response:
Response: Please only upload JPEG, TIF, and EPS files. Other file types will be ignored.
Response:
Response: After you upload a photo via FTP, it will be moved within a few minutes from
Response: the uploaded directory and placed where it can be accessed via the
Response: ShutterStock Submit web site. To complete the submission process, please
Response: go to the web site, click the 'FTP Uploads' link, and enter the required
Response: information for each photo.
Response:
Response: NOTE:
Response:
Response: - filenames may contain only alphanumeric characters (A-Z, a-z, 0-9),
Response: spaces, commas, hyphens, periods, @ signs, and underlines.
Response:
Response: - files must be under 1G. Larger files will be rejected with a "426
Response: Operation Not Permitted" error.
Response:
Response: 220 ShutterStock FTP Site
Command: USER pryzmat-rm@kr.home.pl
Response: 331 Password required for pryzmat-rm@kr.home.pl.
Command: PASS ******
Response: 230 User pryzmat-rm@kr.home.pl logged in.
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Command: SYST
Response: 215 UNIX Type: L8
Status: Connected
Status: Starting upload of D:\SS-układanie kostki.avi
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (69,28,253,228,222,242).
Command: STOR SS-układanie kostki.avi
Response: 550 SS-układanie kostki.avi: Forbidden command argument
Error: Upload failed
Status: Retrieving directory listing...
Command: TYPE A
Response: 200 Type set to A
Command: PASV
Response: 227 Entering Passive Mode (69,28,253,228,222,243).
Command: LIST
Response: 150 Opening ASCII mode data connection for file list
Response: 226 Transfer complete.
Status: Directory listing successful
Command: TYPE I
Response: 200 Type set to I
Command: PWD
Response: 257 "/" is current directory.
Status: Disconnected from server
Command: PWD
Response: 257 "/" is current directory.
Command: PWD
Response: 257 "/" is current directory.
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: TYPE A
Response: 200 Type set to A
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: PWD
Response: 257 "/" is current directory.
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Response: 421 No Transfer Timeout (300 seconds): closing control connection.
Error: Disconnected from server
Status: Waiting to retry... (5 retries left)
Status: Connecting to ftp.shutterstock.com ...
Status: Connected with ftp.shutterstock.com. Waiting for welcome message...
Response: 220-Welcome to the ShutterStock FTP site.
Response:
Response: Please login with the email address and password you created when you
Response: joined the ShutterStock Submit program at http://submit.shutterstock.com.
Response:
Response: Please only upload JPEG, TIF, and EPS files. Other file types will be ignored.
Response:
Response: After you upload a photo via FTP, it will be moved within a few minutes from
Response: the uploaded directory and placed where it can be accessed via the
Response: ShutterStock Submit web site. To complete the submission process, please
Response: go to the web site, click the 'FTP Uploads' link, and enter the required
Response: information for each photo.
Response:
Response: NOTE:
Response:
Response: - filenames may contain only alphanumeric characters (A-Z, a-z, 0-9),
Response: spaces, commas, hyphens, periods, @ signs, and underlines.
Response:
Response: - files must be under 1G. Larger files will be rejected with a "426
Response: Operation Not Permitted" error.
Response:
Response: 220 ShutterStock FTP Site
Command: USER pryzmat-rm@kr.home.pl
Response: 331 Password required for pryzmat-rm@kr.home.pl.
Command: PASS ******
Response: 230 User pryzmat-rm@kr.home.pl logged in.
Command: FEAT
Response: 211-Features:
Response: MDTM
Response: REST STREAM
Response: SIZE
Response: 211 End
Command: SYST
Response: 215 UNIX Type: L8
Status: Connected
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE A
Response: 200 Type set to A
Command: PWD
Response: 257 "/" is current directory.
Command: REST 0
Response: 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer |
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pryzmat
Joined: 03 Jun 2005
Posts: 51
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Posted: Thu Jun 29, 2006 10:25 am
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Hello SS, are you working on the problem? I still can't upload footage.
Pryzmat |
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