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lumaxart2d · Joined: 27 Oct 2005 Posts: 1280 Location: Maui

FTP is timing out on even small batches
repeatedly

setho · Admin Joined: 25 Oct 2005 Posts: 2818

The FTP was down briefly over the weekend, but it should be working fine now. Please let me know if you are still having troubles.

gladwell37 · Joined: 19 Apr 2006 Posts: 77 Location: West Sussex UK

I'm having the same problem: 'CONNECTION ATTEMPT TIMED OUT"

setho · Admin Joined: 25 Oct 2005 Posts: 2818

I will have our tech department look into whether we have had any downtime.

setho · Admin Joined: 25 Oct 2005 Posts: 2818

Can you post a screenshot of your FTP log so we can look into it further. We're not seeing any problems on our end.

- Setho

Guest · Posted: Wed Mar 28, 2007 3:33 am

Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
Expires 10/04/2007 T
Connecting to ftp.shutterstock.com port 21 (Mac OS X firewall is off) (28/3/07 9:30:26 am)
Connected to 66.199.177.9 port 21 (28/3/07 9:30:32 am)
220 ShutterStock FTP Site
USER s.gladwell@btinternet.com
331 Password required for s.gladwell@btinternet.com.
PASS
230 User s.gladwell@btinternet.com logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
MACB ENABLE
500 MACB not understood
PWD
257 "/" is current directory.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PORT 192,168,0,2,192,123
ABOR
ftp_list: 2,-30028 (state == GETTING_LIST)
ftp_list: tw->port_retries == 0, retrying file list
Connecting to ftp.shutterstock.com port 21 (Mac OS X firewall is off) (28/3/07 9:31:19 am)
Connected to 66.199.177.9 port 21 (28/3/07 9:31:19 am)
220 ShutterStock FTP Site
USER s.gladwell@btinternet.com
331 Password required for s.gladwell@btinternet.com.
PASS
230 User s.gladwell@btinternet.com logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
MACB ENABLE
500 MACB not understood
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PASV
Update check skipped at 28/03/2007 09:31 am (next check after 01/04/2007 04:09 am)
ABOR
ftp_list: 2,-30027 (state == GETTING_LIST)
QUIT
send_cmd():con_conn->Putline() returns 2,32767

setho · Admin Joined: 25 Oct 2005 Posts: 2818

I will have our tech department look into this.

setho · Admin Joined: 25 Oct 2005 Posts: 2818

This may be a problem with your firewall. Can you look into that and let me know what happens? Thanks.

Guest · Posted: Thu Mar 29, 2007 7:20 pm

It works one time then doesn't the next. My firewall hasn't changed. Worked flawlessly until about a week ago, then intermittent problems.

STATUS:> Connecting to "submit.shutterstock.com" on port 21.
220 ShutterStock FTP Site
STATUS:> Connected. Logging into the server
COMMAND:> USER dbvirago@gmail.com
331 Password required for dbvirago@gmail.com.
COMMAND:> PASS ********
230 User dbvirago@gmail.com logged in.
STATUS:> Login successful
COMMAND:> REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer
COMMAND:> REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
STATUS:> Server supports resume
COMMAND:> PWD
257 "/" is current directory.
COMMAND:> CWD /
250 CWD command successful
COMMAND:> TYPE A
200 Type set to A
COMMAND:> PORT 192,168,1,100,8,161
200 PORT command successful
COMMAND:> LIST
150 Opening ASCII mode data connection for file list
226 Transfer complete.
COMMAND:> PORT 192,168,1,100,8,163
STATUS:> Sending: C:\Documents and Settings\Darryl\My Documents\Personal\My Pictures\Photography\Stock\Prep and Working\Ready\Ships Bridge.jpg -> /Ships Bridge.jpg
COMMAND:> TYPE I
ERROR:> Socket error: WSAETIMEDOUT - Connection timed out. Try using PASV mode (View | Options | Connection) if you receive this error during a LIST command. (10060)
COMMAND:> PORT 192,168,1,100,8,163
STATUS:> Sending: C:\Documents and Settings\Darryl\My Documents\Personal\My Pictures\Photography\Stock\Prep and Working\Ready\Red Pilot.jpg -> /Red Pilot.jpg
COMMAND:> TYPE I
ERROR:> Socket error: WSAETIMEDOUT - Connection timed out. Try using PASV mode (View | Options | Connection) if you receive this error during a LIST command. (10060)
COMMAND:> PORT 192,168,1,100,8,163
STATUS:> Sending: C:\Documents and Settings\Darryl\My Documents\Personal\My Pictures\Photography\Stock\Prep and Working\Ready\Marble Government Building.jpg -> /Marble Government Building.jpg
COMMAND:> TYPE I
ERROR:> Socket error: WSAETIMEDOUT - Connection timed out. Try using PASV mode (View | Options | Connection) if you receive this error during a LIST command. (10060)
COMMAND:> PORT 192,168,1,100,8,163
STATUS:> Sending: C:\Documents and Settings\Darryl\My Documents\Personal\My Pictures\Photography\Stock\Prep and Working\Ready\Mallard.jpg -> /Mallard.jpg
COMMAND:> TYPE I
ERROR:> Socket error: WSAETIMEDOUT - Connection timed out. Try using PASV mode (View | Options | Connection) if you receive this error during a LIST command. (10060)
COMMAND:> PORT 192,168,1,100,8,163
STATUS:> Sending: C:\Documents and Settings\Darryl\My Documents\Personal\My Pictures\Photography\Stock\Prep and Working\Ready\Island Church.jpg -> /Island Church.jpg
COMMAND:> TYPE I
ERROR:> Socket error: WSAETIMEDOUT - Connection timed out. Try using PASV mode (View | Options | Connection) if you receive this error during a LIST command. (10060)

dbvirago · Joined: 19 Feb 2006 Posts: 1648 Location: Atlanta, Ga.

That was my post above. Never let me post without logging in before (even though I was logged into the site - but that's another problem)

Anyway came back to edit my post and mention that ftp works fine on all other sites - again negating the firewall argument.

striver · Joined: 05 May 2006 Posts: 472

Whatever you fixed, it blocked my access to ftp. It hasn't been accpeting my ID and password for the past few days. I get "530 Login incorrect."

I didn't change anything at this end. It just started doing it out of the blue.

MichaelJordan · Posted: Sun Apr 01, 2007 6:26 am

raycat · Joined: 12 Feb 2007 Posts: 5

I can log in but the FTP keeps timing out when uploading 2 HD footage clips. I've contacted SS through the contact-sheet.
I really hope SS can sort it out. Since my FTP tried 4 times to upload a clip (I was away). Now I have the clip (partially I presumme, but no way to check) 4 times in my Waiting to be submitted-section!

I'm hoping for a quick solution.

dbvirago · Joined: 19 Feb 2006 Posts: 1648 Location: Atlanta, Ga.

It worked at 1:30, it doesn't work at 5:10. Same computer, network, and firewall. Always 5 files around 5-8 mb each.

I understand your techs are always going to claim the problem is with the user, but this has been going on for a week or more. It works sometimes and doesn't work others.

striver · Joined: 05 May 2006 Posts: 472