| Author |
Message |
margaretwallace
Joined: 02 Dec 2010
Posts: 2
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Posted: Sun Dec 25, 2011 9:06 pm
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Hi there,
As it's the end of the year I thought I'd check out my most popular keywords searched. However, the Keyword Trends page isn't working.
I get a 500 Internal Server Error each time I try to search keywords.
Anyone else having this issue? |
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forumguru
Joined: 28 Sep 2011
Posts: 367
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Posted: Tue Dec 27, 2011 10:26 am
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Are you still experiencing this issue? We'll look into this but please keep us updated. Thanks! |
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Susan
Joined: 06 May 2005
Posts: 6387
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Posted: Tue Dec 27, 2011 11:28 am
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Yes I am also experiencing this issue and the image sales numbers and the keywords used to download those images in the "Darkroom Image Gallery Stats" are also not being updated.
I am more concerned that I still have no sales from Canada and very very few sales from the United States. This has been occurring for months and is absolutely not normal for my port.
Tue Dec 27, 2011 8:28 am Pacific Time
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@shutterstock.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache/1.3.41 Server at submit.shutterstock.com Port 81" |
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forumguru
Joined: 28 Sep 2011
Posts: 367
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Posted: Tue Dec 27, 2011 12:54 pm
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I'll alert the appropriate team and update you when I have more info. Thanks! |
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daveh900
Joined: 29 Nov 2010
Posts: 30
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Posted: Wed Jan 04, 2012 1:55 am
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I'm having the same problem with the keyword trends tool. Tried with both Firefox and Chrome. |
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mrkornflakes
Joined: 16 Jan 2010
Posts: 12
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Posted: Sat Jan 28, 2012 5:17 am
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I've tried both Chrome and Internet Explorer, but I still got the "Internal Server Error". |
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panicattack
Joined: 15 May 2011
Posts: 133
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Posted: Sun Jan 29, 2012 7:49 am
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I have same problem, using firefox. |
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successbias
Joined: 03 Oct 2010
Posts: 1
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Posted: Mon Jan 30, 2012 10:40 pm
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Just tried it... the keyword trend tool also gives me "internal server error" using FF9 and IE9. |
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cienpies
Joined: 07 Jun 2008
Posts: 70
Location: Uruguay
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Posted: Thu Aug 09, 2012 7:50 pm
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| mrkornflakes wrote: | | I've tried both Chrome and Internet Explorer, but I still got the "Internal Server Error". |
The same here.
Please SS team if you can´t fix just remove it from the backend.
TIA for your attention in this subject. |
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paul77
Joined: 31 Oct 2009
Posts: 592
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Posted: Fri Aug 10, 2012 9:46 am
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I have the same error (ie, chrome - no difference) |
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semmickphoto
Joined: 12 Feb 2012
Posts: 6632
Location: Stuck between a shutter and a hard place
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Posted: Sat Aug 11, 2012 1:14 am
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| Quote: | Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@shutterstock.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log. |
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