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hancik
Joined: 21 Nov 2010
Posts: 230
Location: Czech Republic
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Posted: Wed Dec 21, 2011 12:57 pm
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I've just got a DL from (what looks like) Philadelphia. |
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panicattack
Joined: 15 May 2011
Posts: 133
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Posted: Wed Dec 21, 2011 1:08 pm
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| hancik wrote: | | I've just got a DL from (what looks like) Philadelphia. |
congrats :) |
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Susan
Joined: 06 May 2005
Posts: 6283
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Posted: Wed Dec 21, 2011 2:02 pm
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| forumguru wrote: | Please remember that downloads are based, ultimately, on customer need. If your images are not being downloaded from a particular region, then it is simply not in demand at that time. Seasonal variations also play a role here as well (more people start to go on vacation; not many downloads as a result). So, there are a few variations at any one time that factor in to a download. You may also want to reconsider keywords - are they optimized for relevancy and accuracy?
Also, the Download Map shows the latest downloads only, then it loops. It is a good reference, but not something to rely solely on. We are working to improve contributor info in the future so, stay tuned! |
Hello Forumguru and thank you for responding.
Please do not jump to conclusions regarding our sales because if you do you will not be able to detect the problem. In addition many of my uploads since October have been missing or unsearchable. This is not the case for some contributors so we do know that there are issues related to my own port database ID that are occurring.
I am a long term contributor 2005 who does not upload much so my sales over time have been very consistent especially for certain images in my port. For years I have had good sales during the US workday and I know which images in my port sell at certain times of the year.
Since at least October when I started to check to see why sales were dropping and attempted to add additional seasonal images to compensate... I noticed that I get next to no sales during the US Workday from the US. I do not ever recall seeing a sale from Canada on the Map. I have started to document this using the sales stats info "county percentage of US sales". And I have also been doing screen captures and a Gnatt xls spreadsheet of sales that I do get throughout the day and night. I find this localized sales information by looking at the map and then looking at my stats to see which images are being sold throughout the day and evening.
I just started doing this so when I compile more info I will email the documentation to support.
RE YOUR RESPONSE: "If your images are not being downloaded from a particular region, then it is simply not in demand at that time. Seasonal variations also play a role here as well"
This is actually one of the things that alerted me to the problem. My port is filled with seasonal Christmas and New Years images and they are not selling in the states or Canada during the day. However they are selling well in other parts of the world which have a much smaller Christian base of residents.
I have noticed that since October that I very rarely receive sales in the US during the day and images that normally sell well there leading up to the Christmas and new year holiday season are not selling in the US or Canada when they have consistently sold during the season leading up to Christmas and New Years during US Business day in the past. I am certain that something is most definitely broken.
Please look deeper to find out what is wrong. |
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panicattack
Joined: 15 May 2011
Posts: 133
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Posted: Wed Dec 21, 2011 6:14 pm
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I would just like to say, because I was the one very often here with bug reports, that after last update and fix, I do NOT experience any more bugs in my images, and after several days of zero US sales, today was 2 from US.
I still believe that those zero sales were in some connection with recent bugs.
Today, only want to say, and that is only my opinion, stay like this Shutterstock for a long long time! Working properly and you dont need to change, ever.
Cheers! |
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mictoon
Joined: 09 Sep 2010
Posts: 57
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Posted: Wed Dec 21, 2011 9:28 pm
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Everything seems OK with me with the sales in the US...
Regards,
-Mic |
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subarashii21
Joined: 12 May 2011
Posts: 439
Location: Czech Republic
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Posted: Thu Dec 22, 2011 4:19 am
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| panicattack wrote: | ....after several days of zero US sales, today was 2 from US.
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Same for me. After a few days with zero US sales, I got 4 downloads from Alaska today.. but again - its exactly on the Canadian border so who knows :) It may be just my bad luck though, I wouldnt argue about it with such small port and my generally low sales.
However, if I look at port of Susan, I see no reason why her images shouldnt be sold in the US area. High quality and attractive subjects. Isnt it really possible that some images are not accessible (or visible) to US customers? |
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panicattack
Joined: 15 May 2011
Posts: 133
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Posted: Thu Dec 22, 2011 6:28 am
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| subarashii21 wrote: | | panicattack wrote: | ....after several days of zero US sales, today was 2 from US.
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However, if I look at port of Susan, I see no reason why her images shouldnt be sold in the US area. High quality and attractive subjects. Isnt it really possible that some images are not accessible (or visible) to US customers? |
It can be, because both image I sold yesterday were approved after bug fix. So, I just don't know what to think.
But for me, it was nice to finally see some sales in US. Susan is more experienced then me, and I would like to see here also satisfied with recent fixes. SS team should investigate more on this issue, and I don't see Image Gallery Stats updated with keywords of yesterday sales but dont know how often it updates.
Sorry for my English.
Cheers! |
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canalenes
Joined: 21 Mar 2008
Posts: 2205
Location: Orygun
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Posted: Fri Dec 23, 2011 10:23 am
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I'm beginning to wonder about the lack of U.S. sales being a bug. I've had darn few sold in the States this month with most selling in Western Europe and few in Africa and Australia. Prior to December I sold plenty o' pics in the U.S., Mexico, and Canada. Now zilch.
It could be, as mentioned above, that I currently don't have what buyers from those areas are looking for (since I have a very small port still). I just don't know what to think. |
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eurobanks
Joined: 12 May 2011
Posts: 6
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Posted: Sat Dec 24, 2011 9:06 am
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Hi Susan, et al -
I started putting my portfolio on SS in mid November and noticed a similar pattern from the beginning. I was happy to see that someone started a thread about it because I was beginning to think it was my imagination, even considering the fact that I only have a few weeks of data to report.
At first, I'd get a few sales in Europe and then sales would die during US business hours except for a few that would pop up the day or two after new images were approved. With each successive bug fix, my US sales would pick up, first on the East coast and then finally they began coming through in the interior of the country with the last couple of bug fixes. Still, I have seen no sales in Canada either.
What's interesting is that I have alot of United States specific images and they have barely sold. I don't want to exaggerate my experience with only a few weeks here under my belt, but maybe my portfolio can serve as a test bed because of all the US content and the fact that I joined after the bugs started in October. Hope that helps! Leslie |
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Susan
Joined: 06 May 2005
Posts: 6283
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Posted: Mon Dec 26, 2011 10:41 am
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Thanks for the feedback eurobanks. Your port does indeed look to be one that should get quite a few US sales.
So far I am NOT seeing any increase in US or Canadian sales after the bug fix's.
In fact one of those fix bug changes actually overwrote the repairs that had been made to several batches... rendering those images unsearchable again.
The last fix seems to have resolved the missing image and non searchable images issues and my newly submitted batches are currently searchable. I will keep checking them to see if they remain that way the next few times the site is indexed.
I still do NOT have normal US sales. I do occasionally receive a few US sales, however they are "very" few and far between.
Over the last 7 day week I had one US sale during the evening and as usual NO sales at all in Canada. I typically receive more sales from what looks to be Tijuana, Mexicali, Nogales, Juarez, etc.
I plan on continuing to document this over time in a excel spreadsheet linked to a visual graph. And so far a clear pattern is emerging. |
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red06
Joined: 05 Feb 2007
Posts: 1283
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Posted: Tue Dec 27, 2011 3:35 am
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I'm down 35% this month on SS?! |
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forumguru
Joined: 28 Sep 2011
Posts: 367
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Posted: Tue Dec 27, 2011 12:50 pm
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Susan,
Could you share image IDs for those images experiencing issues? I'd like to try to recreate the situation myself. Thanks! |
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forumguru
Joined: 28 Sep 2011
Posts: 367
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Posted: Tue Dec 27, 2011 1:07 pm
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Apologies -- I think I mis-read your previous post, Susan. Disregard.
As far as your concerns about sales by location, we have investigated this and we do not see any issues affecting specific geographic areas. We'll continue to look into this.
Thanks. |
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Susan
Joined: 06 May 2005
Posts: 6283
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Posted: Tue Dec 27, 2011 1:47 pm
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| forumguru wrote: | Susan,
Could you share image IDs for those images experiencing issues? I'd like to try to recreate the situation myself. Thanks! |
Thank you Forumguru
As far as I have been able to determine the lack of ANY downloads in Canada and very few sales in the United States is not an image specific problem. My entire port seems to be hit.
I have noticed that the very few downloads I do occasional receive from the US either come from one or two day old images or more commonly images that are old and also popular for my port. And those very few sales in the US usually do not occur during the US Workday. |
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Susan
Joined: 06 May 2005
Posts: 6283
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Posted: Tue Jan 03, 2012 12:47 pm
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Still experiencing Zero downloads from Canada and next to no downloads from the US.
Over the last 15 days I have had only 4 downloads from the US that displayed on the front page map and as usual Zero downloads from Canada. This sales pattern is not normal for my port.
I feel confident that something is wrong based on my port performance in the past.
In the past my port did not experience zero download days in the US during the US Business day... even during holidays. My content should sell equally well in the US and Canada as it does in the rest of the world. Please take the time to find out what is wrong and repair it. |
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