Shutterstock Photographer Forum :: View topic

twoellis · Joined: 03 Aug 2006 Posts: 1085

Catalog manager is without any function.

shutter123 · Joined: 28 Sep 2009 Posts: 54

same here ... it's broken since the tax message appeared yesterday

mihhailov · Joined: 02 Aug 2007 Posts: 9

same here
Chrome 16.0.912.75 / MacOs X Lion 10.7.2 11C74

javascripts seem not working

catalog_manager.mhtml:2874 Uncaught TypeError: Object [object Object] has no method 'observe'
prototype.js:4071Uncaught TypeError: Object [object Object] has no method 'dispatchEvent'

also link from Resources -> Discussion Forum results in download of index.php (from Contributor Home page)
when trying directly https://submit.shutterstock.com/forum direct link results in redirect timeout to submit.shutterstock.com:81/forum/

but all together seems more like my browser is broken with some plugin, cause otherwise you would get much more bug reports
(was able to reach forum only via google and clicking link)

blasbike · Joined: 09 Nov 2009 Posts: 70 Location: bikestats.pl

There is error in JS on the page http://submit.shutterstock.com/catalog_manager.mhtml
at:
<script type="text/javascript">s
var jq = jQuery.noConflict();
</script>

somebody put "s" there...maybe he tried Ctrl + s ? ;)

blasbike · Joined: 09 Nov 2009 Posts: 70 Location: bikestats.pl

Quick DIY FIX for the problem.
Using chrome or firefox:
1. open catalog manager page
2. open console and tab Scripts then reload the page
3. from dropdown select the script catalog_manager.mhtml
4. find the line 48: <script type="text/javascript">s
and set a breakpoint on that line
5. reload the page, the program stops on that line
6. in the console below write: s = 0; [enter]
7. run the script using play (>) icon
catalog manager is now working.

Tested on chrome.
Might be something simpler over there but I didn't try anything else.

forumguru · Joined: 28 Sep 2011 Posts: 367

Hi all,

We'll look into this. Thanks for your feedback.

mihhailov · Joined: 02 Aug 2007 Posts: 9

forumguru, can You please provide some time estimation for a fix ? Seems like during upload release button is not working as well. I have to use old upload manager, which is far less convenient.

thp · Joined: 14 Apr 2010 Posts: 46 Location: Australia

This problem is still here, on Firefox 9, Mac 10.6.8

Catalog is non responsive. on Safari is fine.

Please fix!!

Susan · Joined: 06 May 2005 Posts: 6382

This is a reoccurring problem.

The last 5 batches that I submitted are not showing up in my catalog manager. I have noticed and reported this bug several times in the past.

How often does the application update and if it is not every day on what days does it update.

Batch ID Date Submitted
20180545 01/24/2012
20172949 01/24/2012
20154358 01/23/2012
20133847 01/23/2012
20133841 01/23/2012

triceratops · Joined: 15 Nov 2006 Posts: 7933 Location: The other Nevada

I may be dense, but I haven't created any catalog sets as I have yet to figure out any useful purpose for them. Do customers see these? I believe I read somewhere that they don't and it's for contributors use only. If that's correct, what value is it?

Susan · Joined: 06 May 2005 Posts: 6382

forumguru · Joined: 28 Sep 2011 Posts: 367

The issues with the Catalog Manager should have been corrected. If you have continued issues, please respond here with details so that we can investigate further.

thp, when was the last time you updated your browser and have you tried clearing your cache? We have not experienced an issue on Firefox on our end.

Susan, it takes about three days for images to be indexed throughout the site which is likely why you are not seeing these batches in Catalog Manager. If they do not appear in a few more days, please let us know.

Thanks!

thp · Joined: 14 Apr 2010 Posts: 46 Location: Australia

forumguru - I run firefox 10 (was 9) and still have the issue as of yesterday. Have cleared my cache a million times but no luck. Am experiencing other caching issues with firefox though (not on SS, but other sites).

ktgraphics · Joined: 16 Jan 2008 Posts: 838 Location: Ont, Canada

Still not quite right.
The part where it shows the list of sets on the main part of the contributors page, some of the set titles are not showing. But they are otherwise published as indicated in the catalog area.

qbma · Joined: 06 Jul 2009 Posts: 140

Some pictures do not show up in the catalog. I can see them in portfolio, but not in the catalog manager.