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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Facebook App not working
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webthrower


Joined: 29 Jan 2006
Posts: 3731
Location: North Carolina www.JeffThrower.com

Post Posted: Wed Oct 26, 2011 8:24 am     Reply with quote

I thought it was just me but then I saw this from another thread and I'm not the only one.

webthrower wrote:
tomgriger wrote:
I only just started contributing to Shutterstock last week, but it is not going well:

1) All of my 9 approved pictures disappeared from my portfolio.

2) I can't get any new uploads up through ftp - they never show up in the content editor, some of them are sitting on ftp for days now - was working ok last week.

3) Facebook Connect isn't working at all

4) Twitter Connect posts some meaningless rubbish and links it to my empty portfolio, quote:
"...e today through @shutterstock! My gallery is here: http://www.shutterstock.com/cat.mhtml?sort_method=popular&gallery_id=873391&rid=873391"

...it should say I sold a photo today I suppose?


Wow that really sucks and like you my facebook app hasn't worked for weeks now. Tech support has looked into 4 times and can't get very far by not being able to login as me on facebook so they are blaming it on facebook's security settings. Facebook only has one security setting and that's secured or not. I've changed it to both and still nothing. It's another bug I'm sure. It had worked fine since they introduced it. I was using it everyday. I'm also pretty sure it will never be fixed. It would be a very low priority compared to all of the other bugs.
sandralise


Joined: 19 Oct 2005
Posts: 1013
Location: Quebec,Canada sandralisephotography.com sandralisephotography.blogspot.com

Post Posted: Thu Oct 27, 2011 2:55 pm     Reply with quote

webthrower wrote:
I thought it was just me but then I saw this from another thread and I'm not the only one.

webthrower wrote:
tomgriger wrote:
I only just started contributing to Shutterstock last week, but it is not going well:

1) All of my 9 approved pictures disappeared from my portfolio.

2) I can't get any new uploads up through ftp - they never show up in the content editor, some of them are sitting on ftp for days now - was working ok last week.

3) Facebook Connect isn't working at all

4) Twitter Connect posts some meaningless rubbish and links it to my empty portfolio, quote:
"...e today through @shutterstock! My gallery is here: http://www.shutterstock.com/cat.mhtml?sort_method=popular&gallery_id=873391&rid=873391"

...it should say I sold a photo today I suppose?


Wow that really sucks and like you my facebook app hasn't worked for weeks now. Tech support has looked into 4 times and can't get very far by not being able to login as me on facebook so they are blaming it on facebook's security settings. Facebook only has one security setting and that's secured or not. I've changed it to both and still nothing. It's another bug I'm sure. It had worked fine since they introduced it. I was using it everyday. I'm also pretty sure it will never be fixed. It would be a very low priority compared to all of the other bugs.


LOL, I thought it was only me also, Jeff!
Everything was fine until 3 weeks ago. I've tried everything to get it to work, like deleting cookies, changing FB security settings, reinstalling FB app...still nothing works! :(
Some advice anyone! :)
webthrower


Joined: 29 Jan 2006
Posts: 3731
Location: North Carolina www.JeffThrower.com

Post Posted: Thu Oct 27, 2011 3:33 pm     Reply with quote

I've been choosing an image sold that date and posting it on my wall with the # of dls. I won't get any referrals by doing that though.
sandralise


Joined: 19 Oct 2005
Posts: 1013
Location: Quebec,Canada sandralisephotography.com sandralisephotography.blogspot.com

Post Posted: Thu Oct 27, 2011 6:31 pm     Reply with quote

webthrower wrote:
I've been choosing an image sold that date and posting it on my wall with the # of dls. I won't get any referrals by doing that though.


That's how you're doing it right now! Good to know. :)
flashon


Joined: 08 Jan 2007
Posts: 721
Location: www.flashonstudio.com

Post Posted: Fri Oct 28, 2011 6:09 am     Reply with quote

I am not able to make it work either (worked once when I first tried weeks ago), tried on both mac and windows machines. But I am receiving feeds from other SS posters...
forumguru


Joined: 28 Sep 2011
Posts: 367

Post Posted: Fri Oct 28, 2011 10:21 am     Reply with quote

We are looking into this and we hope to have this fixed soon. Thanks!
newsfocus1


Joined: 07 Apr 2009
Posts: 157
Location: Hastings, East Sussex, England

Post Posted: Tue Dec 27, 2011 5:09 am     Reply with quote

forumguru wrote:
We are looking into this and we hope to have this fixed soon. Thanks!


Any updates on this? Mine last worked on December 11 but nothing since. I can still go in and manually post an update on the last image sold but my automated summaries have ceased. Regards, David.
forumguru


Joined: 28 Sep 2011
Posts: 367

Post Posted: Tue Dec 27, 2011 12:51 pm     Reply with quote

We have discovered an issue with the app and we're working to repair it. Thanks!
newsfocus1


Joined: 07 Apr 2009
Posts: 157
Location: Hastings, East Sussex, England

Post Posted: Tue Dec 27, 2011 2:42 pm     Reply with quote

Thanks for the update. Look forward to seeing it working again! Kind regards, David.
newsfocus1


Joined: 07 Apr 2009
Posts: 157
Location: Hastings, East Sussex, England

Post Posted: Sun Feb 05, 2012 6:21 am     Reply with quote

Mine started working again a few days ago. Hopefully all fixed now. Thanks. Regards, David.
neirfy


Joined: 29 Jan 2011
Posts: 67

Post Posted: Tue Feb 07, 2012 12:43 pm     Reply with quote

mine still not
and it didn't working since 3 oct
webthrower


Joined: 29 Jan 2006
Posts: 3731
Location: North Carolina www.JeffThrower.com

Post Posted: Tue Feb 07, 2012 1:42 pm     Reply with quote

Same here. Mine hasn't worked for months now.
newsfocus1


Joined: 07 Apr 2009
Posts: 157
Location: Hastings, East Sussex, England

Post Posted: Sat Feb 11, 2012 5:43 am     Reply with quote

newsfocus1 wrote:
Mine started working again a few days ago. Hopefully all fixed now. Thanks. Regards, David.


I posted too soon! It worked for a couple of days with automatic updates then stopped totally again. Regards, David.
maquis


Joined: 11 Oct 2011
Posts: 1

Post Posted: Wed Feb 15, 2012 12:45 pm     Reply with quote

Same problem here, Facebook app worked a couple of times then just quit. Have uninstalled/reinstalled, cleared browser cache and cookies etc etc, but no luck.

Is SS doing anything to finally fix this?
nadinelle


Joined: 29 Apr 2010
Posts: 143

Post Posted: Sun Feb 26, 2012 8:18 am     Reply with quote

Doesn't work :(
 
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