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drskn08 · Joined: 05 Nov 2011 Posts: 383

Missing images missing images !!!!
so many members facing it. So many IDs have been given in "Missing images" thread in Bug/Glitch section.
But never heard from people who got their missing images back in their port. Does it really help to post in that thread or should one contact to support ?
please tell about your missing images that after how many days they came back to your port or are they still missing ?
I have been facing these missing images bug for last 2 submission. so frustrating. long waiting period and then once accepted,they are missing. i afraid if i loose them permanently !

semmickphoto · Posted: Thu Apr 05, 2012 9:38 am

Make sure the tab on your port is on new images, otherwise they wont show up because they havent been indexed for popularity yet.

hhltdave5 · Posted: Thu Apr 05, 2012 9:39 am

Post it in the bugs section and also email support so they have a report of what your problem is.

When I had some images go missing they were gone for about 4 days then came back. Others have had different times from less than a day to more than I had to wait.

I just wonder why the bug is still active. They have been working on it for months now.

drskn08 · Joined: 05 Nov 2011 Posts: 383

Yes semmic i know that. They are really missing. Total image count in my port is same even after approval mails.

Dave its really frustrating. If images dont sell then we can make effort to produce better images and can try to improve port but missing images that too after so long waiting period is making me mad. i am facing it for many days. Do all missing images really come back to port one day or they may be lost also for ever ?
Strange that when 1st time i missed my images i contacted support and after few days when support replied me, my images were in my gallery that day. and support mail was saying your images are in your port only. It is coincidence or not but when ever i submit images to tuesday (according to local time) i miss them

jhuls · Joined: 02 Jan 2012 Posts: 1046

submit the batch numbers to the missing photos thread and they should reappear in about a day or less. I've had many batches go missing. They always show up pretty quickly after posting the numbers to that thread.

drskn08 · Joined: 05 Nov 2011 Posts: 383

hhltdave5 · Posted: Thu Apr 05, 2012 11:59 am

peteklinger · Posted: Thu Apr 05, 2012 12:03 pm

Personally it takes up to three days for the images to show in the portfolio, sometimes a weekend. But they appear in the "NEW" and searches before that, so they are visible to buyers faster.

Could be I'm just patient, I've never written on the forum alerting about an image missing or sent a message to support, and they all get processed eventually.

Kind of like having a walk button on a crosswalk that's not connected to anything. People feel good that they pushed the button and tend to wait because it gives the impression that there's something in progress. When the fact is, the timer is already running and it just takes a little time. (theory here is they get moved when the database is indexed, not because people write and post messages here...)

If it's over a week, then I'd say, there is a problem! If it's a few days, that's pretty normal right now.

I've had photos that were not showing in my port, get sales for the two days before they appeared. So if it's licenses to buyers = money... and not me just peeping. I'm happy.

Try this. 30,000 artists, at least 2500 active every week, 10,000 new images a day. Lets say 1000 people write and ask "where are my photos in batch ######" how long does it take to open and read each of those emails and take a look?

If they could do 1 a minute, 9-5 with lunch. That's 480 a day. Oh oh, every day, there are twice as many emails as one person working full time can read. (many times duplicates because some folks get nervous and write a couple times a day)

So now they put on two full time staffers, just to read support emails. What does that cost SS a year? How does that $50-$70,000 come out of our profits, because people want to know, right now, "where are my images"?

This isn't all about me and I'm not the only one working here. There are ten thousand people from around the world, hitting the site for access, uploading, trying to make a quarter. And the hypothetical 1000 emails a day, isn't that far from the truth.

Look at the people who come to the forum every day, and that's a tiny percentage of the members here. It's fairly clear that this is normal and it takes some time for images to get cataloged into our collections.

"18,825,696 royalty-free stock photos / 91,026 new stock photos added this week" Almost 100,000 new images a week? It takes some processing to handle all that.

I'm sure that SS is doing the best they can. It's income for ShutterStock also when new images go active and buyers can see them.

drskn08 · Joined: 05 Nov 2011 Posts: 383

You are right Pete. But one bug for how many days more ? why SS is unable to fix it ? is it bigger problem for SS software engineers than we think ? Its fairly common such bugs in the other sites also but we can atleast hope that world biggest microstock agency can fix a bug soon !

peteklinger · Posted: Thu Apr 05, 2012 12:47 pm

drskn08 · Joined: 05 Nov 2011 Posts: 383

semmickphoto · Posted: Thu Apr 05, 2012 5:44 pm

robhainer · Joined: 03 May 2010 Posts: 2746 Location: Dallas, GA, USA

I've just been ignoring it. They come back on their own. I'm missing some from my most recent batch. It's annoying to see them show up, then disappear and have to worry if that ruins their sales potential.

drskn08 · Joined: 05 Nov 2011 Posts: 383

drskn08 · Joined: 05 Nov 2011 Posts: 383

sorry. Double post