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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Sales not updating, anybody else?
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marcusvdt


Joined: 12 Feb 2009
Posts: 1191
Location: www.flashbackfoto.com.br or www.facebook.com/flashbackfoto

Post Posted: Wed Apr 18, 2012 8:45 am     Reply with quote

I'm not able to track the thumbnails very often, so I don't even know how many sales are not counting.

So who knows if they will be able to track the sales correctly when they fix this bug? Worse, who knows they will even concern about that? There is no loose on their money...

These bugs are turning into very bad thing. Is there another agency with less bugs?
robhainer


Joined: 03 May 2010
Posts: 2739
Location: Dallas, GA, USA

Post Posted: Wed Apr 18, 2012 8:53 am     Reply with quote

There might be one with fewer bugs, but not one with sales as good.
drskn08


Joined: 05 Nov 2011
Posts: 383

Post Posted: Wed Apr 18, 2012 8:57 am     Reply with quote

Oh.. i just noticed that i have sold few pix yesterday and today but they are not credited, nor they have come in download stat. I thought these were no sale days. Hope they will come one day. lol again new bug ??

Last edited by drskn08 on Wed Apr 18, 2012 9:05 am; edited 1 time in total
lmel900


Joined: 13 Mar 2011
Posts: 4946

Post Posted: Wed Apr 18, 2012 9:03 am     Reply with quote

Same here, 6 dls missing
moderator
Moderator


Joined: 17 Jan 2008
Posts: 431

Post Posted: Wed Apr 18, 2012 9:05 am     Reply with quote

Dear Contributors,

We are aware of the problem and are working on a fix. We apologize for the inconvenience and we'll update you as soon as it's fixed.

As many of you have noticed, none of your downloads or earnings are being missed (you can still see them on the daily summary pages) - this is an issue with the Download Stats summary page itself.

Your Contributor Team
dlovely


Joined: 26 Oct 2009
Posts: 626

Post Posted: Wed Apr 18, 2012 9:20 am     Reply with quote

moderator wrote:
Dear Contributors,

We are aware of the problem and are working on a fix. We apologize for the inconvenience and we'll update you as soon as it's fixed.

As many of you have noticed, none of your downloads or earnings are being missed (you can still see them on the daily summary pages) - this is an issue with the Download Stats summary page itself.

Your Contributor Team


Actually, I had a dl on this photo (Spray Bottle below) this morning and it WAS showing up on the daily summary page and on the map. It is still showing on the map, but now it is no longer on my summary page. Another image (Mother's Day) is on my summary page but is NOT showing on the map. Neither have been accredited to my account sales.





I just wanted to let you know.... I am sure that this may have to do with the fact that you are trying to rectify the original bug. Thanks for working on this!
Tanis
digigandalf


Joined: 11 Jun 2005
Posts: 5404
Location: Twinsburg, OH

Post Posted: Wed Apr 18, 2012 9:23 am     Reply with quote

The fix seems to be occurring, at least partly. Today's dl's are showing on the stats page, but yesterday is still missing 4 dl's, according to the thumbnails.
Mike Price


Joined: 06 Jun 2008
Posts: 2919
Location: South Wales

Post Posted: Wed Apr 18, 2012 9:26 am     Reply with quote

Same for me. Today OK, but missing 2 regular and an OD for yesterday.

MIke
pnphoto


Joined: 24 Apr 2006
Posts: 33

Post Posted: Wed Apr 18, 2012 9:29 am     Reply with quote

Stats for today is back!

But, I'm still missing out 7 Downloads and around 8 dollars from yesterday stats..
mirage3


Joined: 23 Apr 2008
Posts: 1672
Location: Does it matter?

Post Posted: Wed Apr 18, 2012 9:32 am     Reply with quote

digigandalf wrote:
The fix seems to be occurring, at least partly. Today's dl's are showing on the stats page, but yesterday is still missing 4 dl's, according to the thumbnails.


Same for me... today is now ok, but not yesterday... and thank you to the moderator for posting...
hansenn


Joined: 10 Feb 2009
Posts: 816
Location: netherlands

Post Posted: Wed Apr 18, 2012 9:33 am     Reply with quote

today is fixed, yesterday a few dl's missing
digitalgenetics


Joined: 12 Oct 2009
Posts: 1028

Post Posted: Wed Apr 18, 2012 9:35 am     Reply with quote

Today sales are back but still missing 21 images from yesterday ...
drskn08


Joined: 05 Nov 2011
Posts: 383

Post Posted: Wed Apr 18, 2012 9:36 am     Reply with quote

Thank god..! my credits for all DLs from yesterday has just come..:)
tpzijl


Joined: 09 Nov 2007
Posts: 1682
Location: Dutch Lowlands

Post Posted: Wed Apr 18, 2012 9:37 am     Reply with quote

Yep same here a lot still missing from yesterday.
Thumbnails are visible on the summary page but financials are not on stats page
hojo


Joined: 12 Jul 2007
Posts: 126
Location: Ohio

Post Posted: Wed Apr 18, 2012 9:38 am     Reply with quote

todays seem to be working but like other people yesterdays are still missing a ton of sales that are not reflected in the stats page or my total sales numbers.
 
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