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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
Sales not updating, anybody else?
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laschi


Joined: 09 Jan 2009
Posts: 9

Post Posted: Wed Apr 18, 2012 11:34 am     Reply with quote

problem solved
aspenphoto


Joined: 02 Oct 2006
Posts: 155
Location: PA, USA

Post Posted: Wed Apr 18, 2012 11:40 am     Reply with quote

laschi wrote:
problem solved


No it's not. Yesterdays numbers are still nor accurate for many...mine included
canalenes


Joined: 21 Mar 2008
Posts: 2205
Location: Orygun

Post Posted: Wed Apr 18, 2012 11:54 am     Reply with quote

My missing sale from yesterday was just added into the final tally for the day. My port is fixed in entirety. I hope everyone's is also ;-)
tpzijl


Joined: 09 Nov 2007
Posts: 1683
Location: Dutch Lowlands

Post Posted: Wed Apr 18, 2012 11:56 am     Reply with quote

Every sale is back now on my stats!
Speedy action with so many images in store
Thanks SS


Last edited by tpzijl on Wed Apr 18, 2012 11:57 am; edited 1 time in total
scotrus96


Joined: 25 Jul 2008
Posts: 9510
Location: always on the right track to desirable destination

Post Posted: Wed Apr 18, 2012 11:57 am     Reply with quote

Lost from yesterday sale just added to ours.
P. solved for us.
designfgb


Joined: 05 Oct 2011
Posts: 39

Post Posted: Wed Apr 18, 2012 12:00 pm     Reply with quote

problem solved!!! and now i have a lot of missing approved images, SS please solved this problem too ASAP! thankyou

scotrus96 wrote:
Lost from yesterday sale just added to ours.
P. solved for us.
rolffimages


Joined: 20 Jul 2005
Posts: 1588
Location: Just to the left

Post Posted: Wed Apr 18, 2012 12:07 pm     Reply with quote

I'm good. Thank you SS! You've come through again!
dlovely


Joined: 26 Oct 2009
Posts: 626

Post Posted: Wed Apr 18, 2012 12:11 pm     Reply with quote

dlovely wrote:
moderator wrote:
Dear Contributors,

We are aware of the problem and are working on a fix. We apologize for the inconvenience and we'll update you as soon as it's fixed.

As many of you have noticed, none of your downloads or earnings are being missed (you can still see them on the daily summary pages) - this is an issue with the Download Stats summary page itself.

Your Contributor Team


Actually, I had a dl on this photo (Spray Bottle below) this morning and it WAS showing up on the daily summary page and on the map. It is still showing on the map, but now it is no longer on my summary page. Another image (Mother's Day) is on my summary page but is NOT showing on the map. Neither have been accredited to my account sales.





I just wanted to let you know.... I am sure that this may have to do with the fact that you are trying to rectify the original bug. Thanks for working on this!
Tanis


UPDATE: As of this afternoon, my Water Bottle image is once again on the stats page but the Mother's Day image is gone! I do believe I have been credited for the Water Bottle image though so, thanks for that! But where did the other image go to?
valestock


Joined: 17 Jan 2012
Posts: 124

Post Posted: Wed Apr 18, 2012 12:23 pm     Reply with quote

hojo wrote:
todays seem to be working but like other people yesterdays are still missing a ton of sales that are not reflected in the stats page or my total sales numbers.


I have a portfolio of just 300 for now, but never happened before I had more than one day with no sales...everything is dead since yesterday morning. No thumbnails as well..
moderator
Moderator


Joined: 17 Jan 2008
Posts: 446

Post Posted: Wed Apr 18, 2012 5:19 pm     Reply with quote

Dear Contributors,

This issue has been resolved. All earnings for yesterday and today are now being shown correctly.

Thank you for your patience,

Your Contributor Team
rinder99


Joined: 12 Jul 2005
Posts: 39272
Location: Contact www.rinderart.com/Books and Workshops www.rindersmithphotography.com Youtube/rinder

Post Posted: Wed Apr 18, 2012 11:50 pm     Reply with quote

Thank you and mark the day someone actually came into the forums and said something. Double thanks.Now on to the 15 Other Bugs and server,Index issues.
 
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