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Shutterstock Photographer Forum Forum Index : Anything Goes. :
File format error?

 
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duneratt


Joined: 25 Sep 2006
Posts: 1514
Location: Egypt?... I'm in a deep state of deNile...

Post Posted: Sun May 20, 2012 12:06 pm     Reply with quote

Is anyone else getting a "file type" error when trying to upload. I'm uploading JPEGs and TIFFs and its telling me it can't read the file format. Happens on some but not all.
ruxpriencdiam


Joined: 07 May 2009
Posts: 26796
Location: Third Stone from the Sun

Post Posted: Sun May 20, 2012 12:22 pm     Reply with quote

Pretty much a normal occurrence anymore.

I started a bug thread about it so your not the only one.
duneratt


Joined: 25 Sep 2006
Posts: 1514
Location: Egypt?... I'm in a deep state of deNile...

Post Posted: Sun May 20, 2012 1:55 pm     Reply with quote

Good to know. I thought it might be an error in the way PS was saving off my photo files.
srichey


Joined: 03 Jan 2010
Posts: 331
Location: Phoenix, AZ

Post Posted: Sun May 20, 2012 1:56 pm     Reply with quote

I've been getting that a lot lately
srichey


Joined: 03 Jan 2010
Posts: 331
Location: Phoenix, AZ

Post Posted: Sun May 20, 2012 2:00 pm     Reply with quote

I've been getting that a lot lately
duneratt


Joined: 25 Sep 2006
Posts: 1514
Location: Egypt?... I'm in a deep state of deNile...

Post Posted: Sun May 20, 2012 8:52 pm     Reply with quote

I re-uploaded the same files some time later and it went without a hitch. Its a bug in their system somewhere. Probably introduced with some new software mod or update. I'm sure its going to be a huge pain for those that upload a lot of photos at one time.
semmickphoto


Joined: 12 Feb 2012
Posts: 6632
Location: Stuck between a shutter and a hard place

Post Posted: Mon May 21, 2012 2:12 am     Reply with quote

Yesterday a batch of 4 went through without problems. But you never know. I didnt get the file is corrupt message. But I never got a file type error. Might be two bugs or the same, cant tell.
wiml


Joined: 10 May 2011
Posts: 896

Post Posted: Mon May 21, 2012 4:19 am     Reply with quote

I get this issue, don't know if it's related. Just tried again and no go.

http://submit.shutterstock.com/forum/viewtopic.php?p=2343638#2343638
duneratt


Joined: 25 Sep 2006
Posts: 1514
Location: Egypt?... I'm in a deep state of deNile...

Post Posted: Mon May 21, 2012 6:19 am     Reply with quote

semmickphoto wrote:
Yesterday a batch of 4 went through without problems. But you never know. I didnt get the file is corrupt message. But I never got a file type error. Might be two bugs or the same, cant tell.


Yeah, that's the error. I waited for part of an afternoon then uploaded the same files successfully. Could be a a bug in the read-file routine or close to it.
 
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