Shutterstock Photographer Forum :: View topic

artcphotos · Joined: 27 Apr 2008 Posts: 17

Has anyone been using this program? I sent in an application for 3 different events but have not heard back a yes or no on any of them. The first would be starting tomorrow. I sent an email a week ago to find out the status but no response. The requests were sent in by fax and I received confirmation on my end it had been received. The requests were sent in plenty of time for Shutterstock to submit the application. If I wasn't approved I would have liked that information so I could make other plans. So if any of you have submitted for the program I'm wondering how the process went for you.

artcphotos · Joined: 27 Apr 2008 Posts: 17

I contacted the person at the event I wanted to attend this weekend and they stated that Shutterstock never sent in my request for my credentials. How am I supposed to find out what's going on for my request for credentials if no one from the company replies to requests or to emails?

mauijon · Joined: 02 Mar 2005 Posts: 4279 Location: Maui, Hawaii

I didn't know you could submit this by FAX.

artcphotos · Joined: 27 Apr 2008 Posts: 17

This is on the application form.
Your application is almost complete. Please print, sign, and then fax this form to 347-521-1620 or email it to ontheredcarpet@shutterstock.com. Please remember to include supporting documentation for the event.

artcphotos · Joined: 27 Apr 2008 Posts: 17

I guess all further applications will be emailed and not faxed. I have two more events I faxed that I will resend by email and see what happens.

kennedy · Joined: 17 Jun 2005 Posts: 11

This service doesn't really exist and if you contact them to ask why you haven't heard anything they simply ignore you. Shutterstock don't supply poor customer service, ther is NO customer service at all from this company.

filipeb · Joined: 01 Mar 2006 Posts: 954 Location: Algarve - Portugal

same problem here! in the past it works, now iam still waiting after some requests. i sent the form and identification by email.

filipeb · Joined: 01 Mar 2006 Posts: 954 Location: Algarve - Portugal

same problem here! in the past it works, now iam still waiting after some requests. i sent the form and identification by email.

chenws · Joined: 28 Nov 2005 Posts: 85 Location: Malaysia

In the past I get Shutterstock on the redcarpet to generate assignment letters which was done promptly. My last event, an email to them didn't get a reply. So no assignment letter.

On Aug 17, I requested another assignment letter for another event, fulfilling all the applications requirements. As of today a week over and yet no response. This is BAD service. I missed the deadline for media pass application.

I can still get to go into the event to get the photographs, but when I submit, reviewers want my credentials and my images get rejected. How can I get the credentials when Shutterstock is not helping at all.

filipeb · Joined: 01 Mar 2006 Posts: 954 Location: Algarve - Portugal

darla · Joined: 29 Apr 2006 Posts: 889

Has anyone tried calling them on the phone?

1-866-663-3954