| Author |
Message |
dleonis
Joined: 19 Jan 2007
Posts: 3451
Location: Ashgabat, Turkmenistan
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Posted: Wed Jun 20, 2012 11:30 pm
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Missing images in Image Gallery and in contributor home page batch ID:
23413973,
23414042
23414054
23414138
23414153
23414174
23414192
23414297
23414411
and still missing from 06/11/2012
batch ID: 23226410 ...
please, fix it as soon as possible!
Thank You. |
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hollymolly
Joined: 02 Apr 2009
Posts: 31
Location: Belgrade
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Posted: Thu Jun 21, 2012 1:29 am
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Missing the following batches:
23054432
23035979
23033429
23244485 |
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dole
Joined: 28 Dec 2007
Posts: 219
Location: Michigan
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Posted: Thu Jun 21, 2012 3:57 am
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Approved but missing from my "active image" since May 31,2012:
Batch ID Date Submitted
23335721 06/15/2012
23335715 06/15/2012
23242643 06/11/2012
23242634 06/11/2012
23118218 06/05/2012
23118215 06/05/2012
23118209 06/05/2012
23011124 05/31/2012
Please fix, thank you! |
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kyleefp
Joined: 06 Jan 2010
Posts: 15
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Posted: Thu Jun 21, 2012 6:43 am
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All images from the following batches were approved. I think they are in my port and some look like they are seeing search traffic as they are climbing in popularity, but none of them are showing up in the "Content Overview" section of the main page. Not sure if this effects rankings, but I hope this helps diagnose the issue.
23247095
23115935
23094308
23094302 |
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VincentJansen
Joined: 05 Jun 2012
Posts: 116
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Posted: Thu Jun 21, 2012 7:59 am
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Hello everyone,
As we mentioned in an earlier post, we are aware that the number of "Active Images" at the bottom of your Content Overview is sometimes incorrect.
This is just a display issue. If you click on the gallery link under "active images", it will take you to your online portfolio. The actual number of images in your portfolio is correct and all images are showing in searches. This issue does not affect earnings, image availability, search results, or downloads.
As for newly approved images, please keep in mind that it can take up to 72 hours for new images to show in your portfolio. If you do not see your images after that time, please send an email with the Image ID number (not batch number) to submit@shutterstock.com and we will review the matter.
We're sorry for the inconvenience and are working hard on correcting the "Active Images" issue.
Thanks,
Vincent Jansen
Manager, Contributor Relations
Shutterstock |
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mait1980
Joined: 06 Dec 2010
Posts: 95
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Posted: Thu Jun 21, 2012 9:31 pm
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Hello,
I have more missing photos in Image Gallery and Catalog Manager, including Shutterstock Darkroom. I now have 41 images missing. I have contacted Shutterstock for several times already but the problem is still not fixed.
Here are the missing photos:
104220665
104220668
104220671
104220674
104220677
104220680
104318492
104318495
104318498
104318501
104318504
104700035
104700038
104700041
104700044
105088883
105088886
105088889
105088892
105088895
105088898
105088901
105586418
105586421
105586424
105586427
105586430
105586433
105586436
105655355
105655358
105655361
105655364
105655367
105655370
105655373
105655376
105655379
105655382
Hope to see them back soon.
Thank you! |
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hollymolly
Joined: 02 Apr 2009
Posts: 31
Location: Belgrade
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Posted: Fri Jun 22, 2012 2:07 am
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I also have contacted Shutterstock already but the problem is not fixed. Still missing approved images from 06/06/2012.
file ID:
104088329
104099357
104166500
104897243 |
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54media
Joined: 02 Feb 2011
Posts: 12
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Posted: Fri Jun 22, 2012 2:28 am
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missing image: 105403100 |
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mait1980
Joined: 06 Dec 2010
Posts: 95
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Posted: Fri Jun 22, 2012 11:32 pm
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Hello,
I have more missing photos in Image Gallery and Catalog Manager, including Shutterstock Darkroom. I now have 41 images missing. I have contacted Shutterstock for several times already but the problem is still not fixed.
Here are the missing photos:
104220665
104220668
104220671
104220674
104220677
104220680
105088883
105088886
105088889
105088892
105088895
105088898
105088901
105586418
105586421
105586424
105586427
105586430
105586433
105586436
105655355
105655358
105655361
105655364
105655367
105655370
105655373
105655376
105655379
105655382
105743753
105743756
105743759
105743762
105743765
105743768
105743771
105743774
105743777
Hope to see them back soon. |
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jinny
Joined: 06 Nov 2011
Posts: 4
|
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Posted: Sun Jun 24, 2012 1:44 pm
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Missing image 105372377 (Batch ID:23367887)
Thank you for help |
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lehakok
Joined: 11 Oct 2010
Posts: 24
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Posted: Mon Jun 25, 2012 7:58 am
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Hello! Some of the approved images is visible now in active images, some- not. The problem deciding little by little? Catalog manager still not update. Thx, guys. |
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VincentJansen
Joined: 05 Jun 2012
Posts: 116
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Posted: Mon Jun 25, 2012 8:46 am
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Hello everyone,
We are aware that this issue is also affecting the Catalog Manager and some other tools in your account.
However, this is not a missing images issue. The images are all in your online portfolio, and they are being downloaded.
We will have this corrected very soon. For now, please only post here and contact us at submit@shutterstock.com if images are missing from your online portfolio on www.shutterstock.com.
Thank you all for your patience,
Vincent Jansen
Manager, Contributor relation
Shutterstock |
|
lehakok
Joined: 11 Oct 2010
Posts: 24
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Posted: Mon Jun 25, 2012 11:30 pm
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Missed Image ID: 105637916. Not searchable by keywords. More then 72 hour pass. Thx |
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biketourist
Joined: 31 Mar 2006
Posts: 172
Location: Central California
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Posted: Tue Jun 26, 2012 11:53 am
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| VincentJansen wrote: | Hello everyone,
We are aware that this issue is also affecting the Catalog Manager and some other tools in your account.
However, this is not a missing images issue. The images are all in your online portfolio, and they are being downloaded.
We will have this corrected very soon. For now, please only post here and contact us at submit@shutterstock.com if images are missing from your online portfolio on www.shutterstock.com.
Thank you all for your patience,
Vincent Jansen
Manager, Contributor relation
Shutterstock |
Here's a new wrinkle: My total image count is around 4020 + or -. All this month it was showing 3923. A few days ago the count went up to 3995. Well, good I thought, it's not accurate but it's getting there. Today the count went back DOWN to 3923 again!
SS's algorithm seems to love the magic number 3923. |
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solomiya
Joined: 05 Jun 2010
Posts: 4
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Posted: Tue Jun 26, 2012 2:03 pm
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There is similar situation with my photos!Some of them disappeared again! |
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