Shutterstock Photographer Forum :: View topic

traxlergirl · Joined: 22 Nov 2010 Posts: 13

My June 30, 2012, payment was not received, and my Shutterstock account is setup properly for PayPal and PayPal is available to receive money (two other payers have recently issued payment to the same PayPal account). I have submitted four "tickets," called Shutterstock, and sent two follow-up emails, but NO ONE has resolved this problem or contacted me in an attempt to resolve the problem or provide a status. I am due a large sum of money, and am completely frustrated by Shutterstock's unprofessionalism and lack of responsiveness.

I regret that I feel forced to post such a message in the forum, but at this point, I don't know what else to do. Please contact me immediately. My contact information is available in the various tickets and emails that I have submitted/sent. Thank you.

traxlergirl

klsbear · Joined: 13 Jun 2009 Posts: 313

What e-mail address did you use when you sent your inquiries? Submit@shutterstock.com seems to be the e-mail address for contributor issues. Any other address seems to suffer from a severe lack of response.

Try e-mailing that address and re-post this in the General Shutterstock discussion area at the very top of the forum list. There have been other payment issues posted there that did attract the attention of the Forum Guru moderator although I haven't seen them around lately. There have been other moderators there so you might have a better chance of getting your post seen and getting a response.

Mike Price · Joined: 06 Jun 2008 Posts: 2920 Location: South Wales

If you go to the general forum, there are a few post from Moderator. Anthony Corriea head of content operations uses this. I would pm him with your problem clearly stating your earnings for themonth etc.

Mike

traxlergirl · Joined: 22 Nov 2010 Posts: 13

Thank you both for your comments and tips. Everything is setup properly in Shutterstock and PayPal (including email addresses, payout amounts, etc.)

By early afternoon following my original posting in the forum and another ticket and email, I received a response from Shutterstock. I was requested to confirm proper setups (which I had previously been asked to do on July 18--and completed and responded on July 18). Regardless, I at least heard from someone. I've answered their questions again and also contacted PayPal who advised they did not receive a payment--or a payment attempt.

I am trusting that Shutterstock will not allow this to continue now that I've finally received a response from Shutterstock over 22 days after my first request for help (for a June 30 payment). I will post the final outcome when it is achieved. If I don't hear from them again in a day or two, I will follow your advice to post this in General Forum.

I also posted my issue the other day in two other forums. I heard from a few people, and I'm grateful to hear this isn't a widespread problem (although now I wonder given your comments), but I am greatly disappointed in the lack of responsiveness, troubleshooting, and problem solving. Problems happen; I can deal with that--but I expect prompt and professional responsive and resolution when a problem does occur.

Thanks again!

biogecko · Joined: 23 Feb 2010 Posts: 16

i have not received my payment for 2 months now. i had a little problem with moneybookers, my account was closed and at the same time shutterstock sent me the money on that account. i didn't know it was closed.

i sent several emails to shutterstock to do something, because the money was sent back, i am sure, and they do nothing. almost a dozen of emails, for 2 months now, no reply, no nothing! this is a serious matter.

Shutterstock! You make money bye US, Photographers, so please, do us a favor and take care of this!!!! At least give me a reply!!!!!! your support team unbelievable and horrible...please do something right away!!!

biogecko · Joined: 23 Feb 2010 Posts: 16

at least a reply, that i have to wait for 3 months or something :(

traxlergirl · Joined: 22 Nov 2010 Posts: 13

I'm sorry about your situation. As of today, I still have not received a response or my money from Shutterstock for a June 30, 2012 payment.

klsbear · Joined: 13 Jun 2009 Posts: 313

darla · Joined: 29 Apr 2006 Posts: 891

You could always try calling them on the phone.

1-866-663-
(edited by Shutterstock Moderator as we do not yet provide telephone Support for Contributors. Please email us at: submit@shutterstock.com)

moderator · Moderator Joined: 17 Jan 2008 Posts: 446

dfad1ripe · Joined: 24 Feb 2009 Posts: 6

I seem to have the same issue as described above.

I registered new PayPal account in several days before a payment date, but missed to activate it.
So my payment is marked as sent by July 31st, but the money did not arrive to PayPal account.

I noticed that my PayPal account is not activated a couple of days ago, and I activated the account. But I assume that my payout was returned to Shutterstock and should be reprocessed, shouldn't it?

Thanks in advance.

hhltdave5 · Posted: Tue Aug 28, 2012 7:22 am

dfad1ripe · Joined: 24 Feb 2009 Posts: 6

hhltdave5 · Posted: Tue Aug 28, 2012 8:53 am

dfad1ripe · Joined: 24 Feb 2009 Posts: 6

Well. I did that.
My first mail was even responded - bla-bla-bla, forwarded your case to the payment department, wait until 6 weeks since payment date etc. But further mails were never responded. So, another month passed with no response, I have no idea why.
I could summarize for myself that Shutterstock is a fraud and forget that such agency exists. But my friends never had such issues so I hope that this issue will be solved sooner or earlier.
Hope someone from Shutterstock would read this and drop me a mail...