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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
no thumbnails for vector images

 
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Jenny


Joined: 13 Jan 2005
Posts: 412
Location: UK www.jennysolomon.com

Post Posted: Tue May 15, 2007 4:46 am     Reply with quote

I tried to upload the jpg images via ftp - but i kept getting this message:

550 eye.jpg: Forbidden command argument
ERROR:> Requested action not taken (e.g., file or directory not found, no access).

So...I uploaded the jpg's via the "Browser Plugin Upload Page" and then I uploaded the eps files through my ftp client.

However, all my vector thumbnails are not showing up when i go to to "images waiting to be submitted page"

Regards,

Jenny
N.L
Guest





Post Posted: Wed May 16, 2007 5:53 am     Reply with quote

Hi

I can't upload some .EPS files today . The system doesn't recognize my .JPG that have the same name.
For example, if i upload XYZ.eps and XYZ.jpg, it says:
" you must upload a file named " XYZ.EPS.JPG ".(?)
I tried that, then i could choose keywords etc... but
after, they're is no thumbnail in pending file.

Am i the only one ?
(and sorry if my english is not correct !:) )
setho
Admin


Joined: 25 Oct 2005
Posts: 2818

Post Posted: Wed May 16, 2007 9:47 am     Reply with quote

Jenny wrote:
I tried to upload the jpg images via ftp - but i kept getting this message:

550 eye.jpg: Forbidden command argument
ERROR:> Requested action not taken (e.g., file or directory not found, no access).

So...I uploaded the jpg's via the "Browser Plugin Upload Page" and then I uploaded the eps files through my ftp client.

However, all my vector thumbnails are not showing up when i go to to "images waiting to be submitted page"

Regards,

Jenny


I noticed that you have 2 images where the thumbnails are visible. Was there anything different about those files? Perhaps they didn't have an underscore or numbers or upper case letters, etc.?
setho
Admin


Joined: 25 Oct 2005
Posts: 2818

Post Posted: Wed May 16, 2007 9:48 am     Reply with quote

N.L wrote:
Hi

I can't upload some .EPS files today . The system doesn't recognize my .JPG that have the same name.
For example, if i upload XYZ.eps and XYZ.jpg, it says:
" you must upload a file named " XYZ.EPS.JPG ".(?)
I tried that, then i could choose keywords etc... but
after, they're is no thumbnail in pending file.

Am i the only one ?
(and sorry if my english is not correct !:) )


Can you send us a screenshot with the FTP log?
Jenny


Joined: 13 Jan 2005
Posts: 412
Location: UK www.jennysolomon.com

Post Posted: Wed May 16, 2007 10:44 am     Reply with quote

Setho wrote:

Quote:
I noticed that you have 2 images where the thumbnails are visible. Was there anything different about those files? Perhaps they didn't have an underscore or numbers or upper case letters, etc.?


The two images that you mentioned are just jpg's...not vectors. Eveything else are vectors in that batch, but their thumbnails aren't showing up.
N.L
Guest





Post Posted: Wed May 16, 2007 11:22 am     Reply with quote

[quote="setho"]
N.L wrote:
Hi

Can you send us a screenshot with the FTP log?


OK, i sent a screenshot in Batch ID:665578

Now it seems to works if i add .EPS (+ .jpg) to the file name. But i didn't have to do this before

Nathalie
 
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