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HELP-Vectors must be compatible with Illustrator 8 OR 10 !

 
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dariusl


Joined: 06 Aug 2010
Posts: 5

Post Posted: Fri Jan 11, 2013 3:31 am     Reply with quote

Hello,

i have a problem and i hope somebody can help me here!

I uploaded Vector and it still does works but at 2 Weeks my upload Vector always "Not Approved" with this remark "Format--Vectors must be compatible with Illustrator 8 OR 10 " !?

I don t no what the problem is because the Vector file save was always the same!

Thanks
daemys


Joined: 15 Nov 2006
Posts: 2155
Location: A 5th world country

Post Posted: Fri Jan 11, 2013 3:48 am     Reply with quote

Something went wrong. Make sure your vector are compatible and upload again.
dariusl


Joined: 06 Aug 2010
Posts: 5

Post Posted: Fri Jan 11, 2013 3:54 am     Reply with quote

Hello,

thanks for your answer!

i do it like 2 or 3 times ! an its always the same problem.

i never change anything in vector save or in the file to upload

Thanks
Oliska


Joined: 15 Jul 2011
Posts: 690

Post Posted: Fri Jan 11, 2013 4:45 am     Reply with quote

No doubt you have experience in uploading vectors. It is problem if reviewer made so big mistake a few times. Upload again and leave a note to reviewer to pay more attention or more specific if reject again. Their comments are not always detailed so first check bitmaps and other possible mistakes
dariusl


Joined: 06 Aug 2010
Posts: 5

Post Posted: Fri Jan 11, 2013 7:31 am     Reply with quote

hello,

thanks for your answer!
Ok i upload it again, the problem is always too that it takes -6-10 Days until it is inspected !

Where can i leave a note to reviewer?!
Oliska


Joined: 15 Jul 2011
Posts: 690

Post Posted: Fri Jan 11, 2013 8:15 am     Reply with quote

In field where you usually write eps 10 , in upload before you check submit button, after keywords etc, you have field for reviewer. Only strange thing is same reject reason three times, it could not be the same reviewer, but try again with note. And let us know what happened.
Oliska


Joined: 15 Jul 2011
Posts: 690

Post Posted: Fri Jan 11, 2013 10:54 am     Reply with quote

Forget to mention, could help you. It seems that once rejected file will be rejected again and again if you don't leave a note to reviewer that you made corrections or that you need more explanations for rejection reasons.
ktgraphics


Joined: 16 Jan 2008
Posts: 1020
Location: Ont, Canada

Post Posted: Fri Jan 11, 2013 11:00 pm     Reply with quote

Maybe it would be easier if you can find some one that speaks your native tongue and someone that knows the programs that would better help you. You then could maybe explain in more detail they type of programs you are using and your issue. The way you are trying to get help is still a bit vague like those reviewer rejection reasons. LOL :\
cyborgwitch


Joined: 19 Dec 2010
Posts: 943
Location: Netherlands

Post Posted: Sat Jan 12, 2013 4:42 am     Reply with quote

I've had the same rejection reason once. Turns out, I think I used a distorted radial gradient, which is fine in a eps10, not in eps10. Or something similar.

Use "Flatten transparency" and see if that generates any bitmaps. If it does, it shouldn't be saved as an eps8.

Or, you could just save it as eps10. That's the easiest way.
dariusl


Joined: 06 Aug 2010
Posts: 5

Post Posted: Tue Jan 22, 2013 5:19 pm     Reply with quote

the vector file were checked again and all are "Not Approved" Format--Vectors must be compatible with Illustrator 8 OR 10.

So again the same!

the support have no answer :(

The files are EPS10!

all other agencies have adopted the files even istockp... :)

what could i do...

Thanks
Oliska


Joined: 15 Jul 2011
Posts: 690

Post Posted: Wed Jan 23, 2013 3:49 am     Reply with quote

Send e mail to https://submit.shutterstoc.com and leave image ID number. Write everything you wrote in this post
suwanneeredhead


Joined: 28 Jul 2005
Posts: 1446
Location: Dante's Peak

Post Posted: Wed Jan 23, 2013 2:20 pm     Reply with quote

What version of Illustrator are you using?

I have read some little complaints here and there, different internet forums, about Illustrator CS6 having problems saving back to the legacy file formats EPS-8 and EPS-10. Perhaps that is your problem.

Do you have any prior versions of Illustrator you can try to use to save to EPS-8 or EPS-10?
dariusl


Joined: 06 Aug 2010
Posts: 5

Post Posted: Wed Jan 23, 2013 3:07 pm     Reply with quote

Hi,

yes im using Illustrator CS6 !

the strange is that I used about 1 month also CS6, and it all worked!

and other agency making no problems


many thanks for the info
suwanneeredhead


Joined: 28 Jul 2005
Posts: 1446
Location: Dante's Peak

Post Posted: Fri Feb 01, 2013 4:17 pm     Reply with quote

dariusl wrote:
Hi,

yes im using Illustrator CS6 !

the strange is that I used about 1 month also CS6, and it all worked!

and other agency making no problems


many thanks for the info

Were you saving to EPS-10? Try 8, or 10 if you were using 8...
 
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