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Shutterstock Photographer Forum Forum Index : Bugs / Glitches :
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tandaleah6


Joined: 16 Jun 2007
Posts: 152
Post Posted: Wed Aug 06, 2008 10:15 am     Reply with quote

When I click on the tab, I am told that none of my photos have been downloaded by subscription - ever.
Exact quote

"None of your photos have been downloaded from a photo subscription subscription."

Download stats by month is fine though.
riffmax


Joined: 10 Mar 2005
Posts: 2405
Location: Florida, USA
Post Posted: Wed Aug 06, 2008 10:21 am     Reply with quote

It probably has to do with the new OnDemand subscription they started - wonder if it has anything to do with the fact that I am showing only 1 download for the day, which is extremely unusual.

Admin - any input?
teekaygee


Joined: 02 Jan 2008
Posts: 671
Post Posted: Wed Aug 06, 2008 10:52 am     Reply with quote

riffmax wrote:
wonder if it has anything to do with the fact that I am showing only 1 download for the day, which is extremely unusual.

hope so...I am in the exact same boat. usually I see more than just one by this time of day too.
riffmax


Joined: 10 Mar 2005
Posts: 2405
Location: Florida, USA
Post Posted: Wed Aug 06, 2008 11:25 am     Reply with quote

teekaygee wrote:
riffmax wrote:
wonder if it has anything to do with the fact that I am showing only 1 download for the day, which is extremely unusual.

hope so...I am in the exact same boat. usually I see more than just one by this time of day too.


I emailed support
misiael


Joined: 03 Sep 2007
Posts: 12
Post Posted: Wed Aug 06, 2008 11:34 am     Reply with quote

tandaleah6 wrote:
When I click on the tab, I am told that none of my photos have been downloaded by subscription - ever.
Exact quote

"None of your photos have been downloaded from a photo subscription subscription."

Download stats by month is fine though.


I have exact the same problem. I hope they'll manage to fix this.
misiael


Joined: 03 Sep 2007
Posts: 12
Post Posted: Wed Aug 06, 2008 12:06 pm     Reply with quote

The stats are back for me.

Thanks!
support
 Site Admin


Joined: 19 Sep 2007
Posts: 357
Post Posted: Wed Aug 06, 2008 1:35 pm     Reply with quote

Sorry about that, everyone. That is fixed. Please let us know if you see it again. Thanks.
 
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