[johnhayward]

Hello,

I've had a search through previous posts and couldn't find an answer to my problem.

Using a Canon XA10, Win7 64bit, 8GB, i7, Nvidia GeForce GTX 560Ti, Sony Vegas Pro 10.

If I hook my XA10 up to my TV or monitor for watching the files they playback fine. However if I download them to my PC and want to play them in a media player the playback is jerky and the quality isn't as good as I've seen it is. I've tried VLC, Windows Media Player, PotPlayer and end up with the same thing. The video is a simple slow pan from left to right of a room. When (on my PC) the camera's panning the image suffers, faint jerking, but when its static its as I'd expect it to be.

I've also tried rendering them into other formats (mov, avi) through Sony Vegas and I get the same result. I also have a panasonic SD90 and get the same results. Contacted Canon and sent them a video and they say they can see the problem and are going to get back to me. All my drivers have been updated and I've installed new codecs with no luck.

The same thing happens if I record to an SD card or internal. CPU usage is 1-2% during playback.

Any help appreciated.

[pharm]

Just few thoughts, may or may not help (thinking out loud).

1. Reboot your computer if you haven't done so already. Do what we old-timers used to call a "cold" reboot. Shut it down and let it sit for 5 minutes, then start it and try it again. I've had a similar problem before after leaving the computer running for days on end. Rebooting solved it.

2. When you hook up the camera, are you hooking it up DIRECTLY to the monitor or going through the computer (firewire, etc.)? You seem to have covered the bases pretty well otherwise. Normally, the problem would be when trying to play back from the camera because your throughput speed would be limited by your connection but not so much if the video was on the hard drive.

3. Make sure you don't have a lot of background programs running. 8 GB really isn't much for a 64 bit Windows 7 machine doing video, especially HD, even though one would think that an i7 processor is plenty fast enough. You've updated your drivers and codecs, so that's not likely the problem.

4. Sounds dumb but make sure your antivirus is updated. A quick test would be to disable any antivirus software and then try to play the video.

5. Make sure your BIOS is updated.

6. When updating your drivers, do it manually. Windows Update misses some of them at times.

6. More as I think of them.

[rinder99]

Or do what i Had to do was go mac. MAC loves footage.PC sucks for video. SORRY.My Camera shoots MTS. On my PC laptop it sucks. On My Mac it Flies.

[johnhayward]

If I'm solely running the player it does it too, anti-virus updated, as for the bios its a new computer so I think its ok. If I play back from the camera directly to the monitor (hdmi) it plays fine, but from the downloaded files on the PC I have the issue.

I've been on to Canon and they've shot some footage on the same model and have the same playback issue on a lower spec PC that they have there.

I have access to a mac with these specs,

OS X 10.6.8
Memory 4GB
Processor 2.66 Intel Core i5

Would those specs be good enough? What program would I need to play the files back on a mac. Do I have to convert the files before being able to play them? (I read that somewhere)

[rinder99]

Yes you do. MPEG streamclip is free. I use aunsoft. $29.00 because it defaults to Prorez 422 but newer macs can use Log and transfer straight out of camera.Macs love apple prorez and Mov.I use Finalcut pro for everything.

[dustine]

I had that problem and through much searching I found that the problem was because I was first saving the footage from the original recording source to my external hard drive.

Turns out my computer (Windows 7 64bit) hates any footage coming from my external hard drive that's in .mts format. So now I make it a point to either save to my computer's hard drive, or take it from the original source directly into my editor (Power Director) and rendering it. After rendering (producing) it then I can save it to my external hard drive and it plays well when called back up.