What can I do If I received a payment email, but no payment?

If you received a notification of payment, and the payment is in your Payment History, but you did not receive the money, it is most likely that the transfer of funds was unsuccessful due to an issue with your electronic payment account.
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First, we advise you to review the payment information in the Account Settings of your Shutterstock contributor and making sure that all payment information is correct. If there are errors, make any necessary changes and wait for the next payment cycle for your missed payment to be automatically reissued.
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If the payment information is correct and you use Payoneer, Paypal or Skrill, please contact the appropriate provider's support desk to make sure there are no issues receiving money to your account with them. These services may have restrictions on payments to residents of certain countries. In addition, update your mailing address if it is not correct and you are expecting to receive a check payment. If you believe your payment settings to be correct, but you are not receiving your payment, please contact contributor care for additional assistance.
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​We will automatically reissue any unsuccessful payments in the next payment cycle. These missed payments are processed separately, although they are also delivered between the 7th and 15th of the month. If you do not receive your issued payment by the 15th of the month, but you update any incorrect information in your account settings and/or rectify any issues with your electronic payment account such as Payoneer, Paypal or Skrill, before the end of that same month, there is no need for you to contact us - your failed payment will be reissued automatically the following month!
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Once payments are generated, they cannot be returned back to your Shutterstock balance and they must be reissued. These payments will, however be recorded in your Payment History, regardless of whether you received them successfully or not the first time.