Contributor FAQ
Contributor FAQ
24 articles
- How do I update my account information as a SSTK Contributor?You may need to update your address, name, or display name - here’s how to do it.
- Why is my content still pending review?Understand why your content is pending review, typical timelines, possible delays, and what to expect during the process.
- Why can’t I log in to my Contributor account?Trouble logging in to your Contributor account? Learn common causes, fixes, and steps to resolve login and access issues.
- Why are my approved images missing from my portfolio?Find out why your approved images may not yet appear in your portfolio and learn about processing times, folders, and data licensing.
- Why can’t I submit or upload my content?Learn why you may be unable to upload or submit content, from browser and technical issues to FTP delays and account problems
- How do I set up or fix my earnings payment method?Set up or fix your Shutterstock Contributor payment method. Learn supported options, setup steps, troubleshooting, and tax form checks.
- Why didn’t I receive my account verification email?Haven’t received your Contributor verification email? Learn about delays, spam checks, resending, and fixing sign-up email issues.
- What are the requirements for model releases?Learn Shutterstock’s model release requirements, when releases are needed, how to complete them, and steps to ensure approval.
- How do I cancel or close my Contributor account?Learn how to pause or permanently close your Contributor account, handle unpaid earnings, and understand the closure timeline.
- How do I register for a Shutterstock Contributor account?Learn how to register as a Shutterstock Contributor, submit your first images, and start earning from your creative work.
- How do I submit content to Shutterstock?Learn how to upload and submit content to Shutterstock via web, FTP, or mobile, including requirements for titles, keywords, and releases.
- What should I do if I have problems registering a Contributor account?Having trouble registering a Contributor account? Learn how to fix email errors, reset passwords, and complete your account setup.
- How do I report copyright infringement of my content?Report copyright infringement of your work: how to file a DMCA notice, what details to include, and where to send your complaint.
- What is Shutterstock’s content exclusivity policy?Shutterstock is non-exclusive: you keep copyright to your work and can sell it anywhere, unless another platform requires exclusivity.
- Why was my content rejected for title or keywords?Learn why content may be rejected for titles or keywords, including formatting rules, metadata standards, and common mistakes.
- Why was my content rejected for trademark issues?Find out why content may be rejected for trademarks, what counts as a trademark, and how to fix or submit as editorial instead.
- How do I update my content on Shutterstock?Learn how to update your Shutterstock content: edit metadata, delete files, or resubmit rejected work with correct details
- Why hasn’t my contributor level updated?Find out why your contributor level hasn’t updated yet, how levels are calculated, when updates occur, and how to track progress
- Why was my content rejected for property release issues?Learn why property release issues cause rejections, common mistakes to avoid, and how to complete forms correctly for approval
- How does the Shutterstock referral program work?Learn how Shutterstock’s referral program works, where to find your links, how referrals are tracked, and how to earn extra income
- Why am I still seeing $0.10 earnings at higher levels?Understand why you may still see $0.10 earnings at higher levels, how payout percentages work, and why sales vary by license type
- How do I submit illustrations to Shutterstock?The requirements for submitting illustrations to Shutterstock depend on whether your work is digital or non-digital.
- What are the photo and video quality requirements on Shutterstock?Shutterstock takes great care to ensure that our marketplace offers a wide range of licensing options and content that meets compliance requirements, along with the high-quality standards our customers expect.
- Get in touchHow and when to get in touch with Contributor Support